Employee Relations & Leave Systems Manager

Studs; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Flexible Work Environment

Medical, Dental, Vision Insurance

Mental health resources

401(k)

Job summary

Studs, a category-defining ear piercing and earring brand, seeks a Manager of Employee Relations and Leave in New York. You will own end-to-end leave administration, the interactive process for accommodations, and benefits coordination, while maintaining confidential medical information and detailed documentation.

Based in NYC, you will work hybrid (onsite 3 days/week) and support the SVP, People in complex investigations, system maintenance, and playbook updates.

Qualifications

• 4 to 6 years in human resources with direct ownership of leave and accommodation administration.
• Hands-on experience running the interactive process and managing leave cases end to end.
• Strong systems fluency, including HRIS administration and case or ticket management platforms.
• Experience with ADP strongly preferred, and the ability to own configuration in a defined scope.
• Multi-state experience, including familiarity with state leave programs.
• Working knowledge of benefits administration, including continuation and COBRA.
• Exceptional documentation discipline and follow through on cases that span weeks or months.
• Able to handle sensitive medical and personal information with discretion.
• Based in New York City and able to work onsite three days per week.

Responsibilities

• Leave, Accommodation, and Work Restrictions: own end-to-end leave administration, eligibility, notices, tracking, and return to work.
• Run the interactive process for accommodation requests and document each step.
• Coordinate with Regional and Studio Managers to reflect restrictions in scheduling.
• Maintain confidentiality on medical information and act as employee point of contact.
• Escalate questions with legal exposure to SVP, People and outside counsel.
• Employee Relations Systems and Case Administration: own the case system (intake, routing, status, ownership, closure).
• Manage ticket queue against defined response and resolution standards.
• Maintain documentation completeness and flag files not ready for decision.
• Track cross-regional action and surface inconsistencies in handling.
• Report case volume, type, severity, and trend to SVP, People.
• Case Support: prepare investigation and termination materials for SVP, People.
• Schedule meetings, notifications, and follow up actions on active matters.
• Execute system changes following decisions, including separations in ADP.
• Maintain the employee relations playbook and escalation criteria.
• Benefits Support: liaison with benefits broker, enrollments, COBRA, and deductions reconciliation.
• People Systems and Coverage: manage defined lane of ADP changes; backup for core processing; keep data in sync across systems.

Skills

ADP familiarity

HRIS fluency

Leave administration

Employee relations

Documentation discipline

Multi-state experience

Benefits administration

Confidentiality

Onsite NYC three days

Tools

ADP

Case management systems

Ticketing systems

Job description

Studs, a category-defining ear piercing and earring brand, seeks a Manager of Employee Relations and Leave in New York. You will own end-to-end leave administration, the interactive process for accommodations, and benefits coordination, while maintaining confidential medical information and detailed documentation.

Based in NYC, you will work hybrid (onsite 3 days/week) and support the SVP, People in complex investigations, system maintenance, and playbook updates.