Employee Relations Investigator & Conflict Resolution Lead

ESCAMBIA COUNTY; Pensacola (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plan

Paid time off (PTO)

Life Insurance

Flexible Spending Account

Job summary

Escambia County is seeking an Employee Relations Specialist to conduct investigations, enforce policies, and support leave and accommodation programs in Pensacola, FL. The role emphasizes confidentiality, legal compliance, and collaboration with legal counsel.

The candidate will resolve employee grievances, provide guidance to managers, and help maintain ethical workplace standards through investigations, training, and updates to policies.

Qualifications

• Bachelor's degree in Criminal Justice, HR, Psychology, Public Administration, or related field.
• Three years of ethics/conflict resolution and/or investigative experience.
• Current driver's license from state of residence.
• PHR or SHRM-CP certification.
• EEO Investigator and Internal Affairs Investigator
• Strong knowledge of labor laws, employment regulations, and workplace compliance
• Excellent investigative and interviewing skills
• High level of confidentiality, professionalism, and ethical decision-making
• Strong conflict resolution and interpersonal skills; ability to handle sensitive issues with diplomacy and discretion
• Effective written and verbal communication skills
• Experience working with HRIS software
• Ability to write investigation reports and maintain confidential files and records
• Ability to analyze problems, evaluate alternatives, project consequences, and implement recommendations
• Ability to establish and maintain effective relationships with management, employees, and the public

Responsibilities

• Conduct prompt, thorough, and impartial investigations into employee complaints.
• Gather, review, and analyze evidence; interview involved parties; document findings with confidentiality.
• Prepare investigation reports with findings and recommendations for corrective action.
• Ensure investigations comply with county policies and laws.
• Partner with legal counsel to mitigate risk and ensure compliance.
• Mediate workplace conflicts and guide managers on handling concerns.
• Assist in resolving grievances with fairness and consistency.
• Recommend corrective actions, including coaching and disciplinary measures.
• Provide complex information and policy interpretation to employees and departments.
• Review and revise county policies through HR trend research.
• Support FMLA and ADA programs, tracking and training.
• Oversee ADA reasonable accommodation process and maintain records.
• Coordinate Disciplinary Policy/program with management and County Attorney.
• Assist in mediations and MSPB hearings; maintain disciplinary files.
• Ensure compliance with USERRA and maintain required documentation.
• Create and deliver training materials; conduct sessions.
• Travel to other departments for investigations, mediations, or training.
• Participate in QA activities and mediations to resolve disputes.
• Provide information on counseling and available services.
• Investigate ethics-related allegations including discrimination, harassment, retaliation.
• Perform other duties as assigned

Skills

Investigations

Interviewing

Confidentiality

Policy enforcement

HR knowledge

Labor law knowledge

Education

Bachelor's degree

Tools

HRIS software

Job description

Escambia County is seeking an Employee Relations Specialist to conduct investigations, enforce policies, and support leave and accommodation programs in Pensacola, FL. The role emphasizes confidentiality, legal compliance, and collaboration with legal counsel.

The candidate will resolve employee grievances, provide guidance to managers, and help maintain ethical workplace standards through investigations, training, and updates to policies.