Employee Relations Investigator & Case Manager

Flagger Force Traffic Control Services; Hummelstown (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

Flagger Force Traffic Control Services is seeking an Employee Relations Specialist to review and coordinate disciplinary requests from Field Leadership, evaluating documentation and policy alignment. You will prepare corrective action materials, track cases end-to-end, and escalate high-risk matters with the Employee Relations Manager.

The role emphasizes fair, well-documented handling of performance and conduct, maintaining confidential HR records and liaising with field leaders to ensure

Qualifications

• Associate’s or bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent relevant experience may be considered.
• Two to four years of HR experience, preferably involving employee relations, corrective action, HR operations, or case management.
• Experience supporting an hourly, field-based, or multi-location workforce preferred.

Responsibilities

• Receive, review, and process disciplinary and intervention requests from Field Leadership, including attendance, performance, safety, conduct, and policy-related matters.
• Assess submitted information for completeness, accuracy, prior corrective action history, policy alignment, and consistency; request additional documentation or clarification as needed.
• Prepare and coordinate written warnings, improvement notifications, performance improvement plans, coaching documentation, and other corrective action materials for appropriate review and approval.
• Advise Field Leadership on documentation expectations, progressive discipline practices, appropriate interventions, and required follow-up; do not independently authorize high-risk employment actions.
• Track disciplinary requests from intake through review, approval, delivery, acknowledgment, and closure; follow up on outstanding items and deadlines.
• Coordinate with the Employee Relations Manager on proposed terminations, demotions, suspensions, allegations of retaliation or discrimination, and other sensitive or nonroutine matters.
• Conduct initial fact-gathering and support workplace investigations through interviews, record review, timelines, and case summaries as assigned.
• Assist with employee complaint intake and resolution, ensuring timely referral or escalation when matters warrant additional investigation.
• Maintain accurate, confidential records in HR systems and case files; ensure documentation is retained and routed according to established procedures.
• Identify recurring field issues and gaps in documentation or policy understanding; recommend coaching, training, or process improvements.
• Communicate professionally with employees and leaders regarding process steps, expectations, and the status of assigned matters

Skills

Employee relations

HR operations

Case management

Field workforce experience

Education

Associate’s or bachelor’s degree in HR or related field

Job description

Flagger Force Traffic Control Services is seeking an Employee Relations Specialist to review and coordinate disciplinary requests from Field Leadership, evaluating documentation and policy alignment. You will prepare corrective action materials, track cases end-to-end, and escalate high-risk matters with the Employee Relations Manager.

The role emphasizes fair, well-documented handling of performance and conduct, maintaining confidential HR records and liaising with field leaders to ensure