Employee Relations Coordinator

Dahl Consulting; Minneapolis (MN); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Dahl Consulting is seeking an Employee Relations Coordinator in Minneapolis, MN for a 3-month contract. Hybrid schedule with on-site in Downtown Minneapolis or Brooklyn Park, Monday–Friday, 8:00 a.m.–5:00 p.m. Responsibilities include case management, documentation, and reporting in a high-volume environment.

The role emphasizes confidentiality and adherence to procedures, with experience in HR, investigations, or related case management platforms preferred.

Qualifications

• Experience with high-volume, process-driven workflows using case management or ticketing systems.
• Ability to enter, review, and maintain detailed information in a system.
• Ability to follow documented procedures and service levels.
• Ability to handle confidential HR and business information.

Responsibilities

• Use established templates to communicate information and updates to internal partners.
• Assign and distribute reports to the appropriate partners for review and follow-up.
• Use a case management system to document, track, and manage work accurately and efficiently.
• Review records and documentation for completeness, accuracy, and consistency.
• Identify missing, unclear, inconsistent, or potentially inaccurate information and take appropriate action based on established procedures.
• Ensure information and documentation are routed accurately and within required timelines.
• Maintain organized and accurate records while adhering to established workflows and quality standards.
• Follow documented procedures, classification guidelines, and service-level expectations.
• Recognize situations that require additional review and elevate them to the appropriate partner.
• Handle confidential and sensitive employee, investigation, HR, and business information appropriately.
• Adapt to changes in procedures, workflows, classifications, and business priorities.

Skills

High-volume workflow

Case management

Records processing

Confidential info handling

Process adherence

Tools

Microsoft Outlook

ChatGPT

EthicsPoint

Job description

Title

Employee Relations Coordinator

Location

Minneapolis, MN (Hybrid)

Job Type

Contract (3 Months)

Compensation

$20.00 - $27.81/hr

Industry

Retail

About the Role

We are seeking an Employee Relations Coordinator to support our client, a large organization in the retail industry. In this role, you will provide administrative and operational support within a high-volume, process-driven environment. You will help ensure information is accurately documented, routed to the appropriate partners, and managed according to established procedures and timelines. This position is a strong fit for someone who is detail-oriented, organized, comfortable working with case management or workflow systems, and able to manage a high volume of work while maintaining accuracy and confidentiality.

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Work Arrangement

Hybrid Monday and Friday: Remote Tuesday through Thursday: On-site in Downtown Minneapolis or Brooklyn Park.

Responsibilities

Responsibilities include:

• Use established templates to communicate information and updates to internal partners.
• Assign and distribute reports to the appropriate partners for review and follow-up.
• Use a case management system to document, track, and manage work accurately and efficiently.
• Review records and documentation for completeness, accuracy, and consistency.
• Identify missing, unclear, inconsistent, or potentially inaccurate information and take appropriate action based on established procedures.
• Ensure information and documentation are routed accurately and within required timelines.
• Maintain organized and accurate records while adhering to established workflows and quality standards.
• Follow documented procedures, classification guidelines, and service-level expectations.
• Recognize situations that require additional review and elevate them to the appropriate partner.
• Handle confidential and sensitive employee, investigation, HR, and business information appropriately.
• Adapt to changes in procedures, workflows, classifications, and business priorities.

Qualifications Required

• Experience supporting a high-volume, process-driven workflow involving case management, records processing, complaint or intake processing, claims, ticketing, investigation support, or similar operational work.
• Demonstrated ability to accurately enter, review, and maintain detailed information within a case management, workflow, ticketing, or comparable system.
• Experience reviewing records or documentation for completeness and accuracy and identifying missing, unclear, inconsistent, or potentially inaccurate information.
• Ability to follow documented procedures, classification rules, quality standards, and service-level expectations.
• Ability to recognize exceptions or circumstances that require additional review or escalation.
• Demonstrated ability to independently prioritize and complete a high volume of detailed work while maintaining accuracy and meeting deadlines.
• Sound judgment when applying established criteria and determining when additional review or escalation is necessary.
• Ability to appropriately handle confidential and sensitive employee, HR, investigation or business information.
• Ability to learn and adapt to changing procedures, classifications, workflows, and business priorities.

Preferred Experience

• Experience supporting HR, employee relations, ethics and compliance, investigations, workplace complaints, or a related case management function.
• Familiarity with Microsoft Outlook and ChatGPT.
• Experience using EthicsPoint or another investigations, compliance, HR, or case management platform.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!