Associate Operations Coordinator

Dahl Consulting; Eden Prairie (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Dahl Consulting is seeking an Associate Operations Coordinator to support day-to-day transportation operations in Eden Prairie, MN. You will coordinate logistics activities, maintain accurate records, and respond to customer and carrier inquiries to ensure shipments move smoothly.

As part of an fast-paced operations team, you will track shipments, schedule loads, escalate issues when needed, and contribute to excellent service for customers and partners. This contract role lasts seven months.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Strong attention to detail and commitment to data accuracy.
• Ability to communicate effectively with customers, carriers, and internal teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability to work evenings and/or weekends, depending on business needs and assigned shift.

Responsibilities

• Execute transportation and logistics operational tasks while adhering to established policies, procedures, and service standards.
• Create and manage shipment orders, activate shipments, build and assign loads, schedule appointments, and update shipment information.
• Track and trace shipments to ensure timely transportation and delivery.
• Monitor shared inboxes and task queues to respond promptly to customer and carrier requests.
• Document shipment events accurately and follow established escalation procedures when necessary.
• Provide professional customer support and follow through on requests to ensure a positive experience.
• Escalate complex issues or service concerns to the appropriate team members.
• Review and validate shipment and load data to ensure accuracy and compliance with customer and company requirements.
• Support invoicing and transportation-related administrative processes.
• Perform additional duties as assigned to meet business and operational needs.

Skills

Customer service

Attention to detail

Communication

Multitasking

Time management

Evening/weekend availability

Call center experience

Logistics experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Title: Associate Operations Coordinator

Location: Eden Prairie, MN

Job Type: Contract (7 months)

Compensation: $20 / hour

Industry: Transportation & Logistics

About the Role

Our client, a global leader in transportation, logistics, and supply chain solutions, is seeking an Associate Operations Coordinator to support day-to-day transportation operations. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering exceptional service to customers and transportation partners. Working as part of an operations team, you will help ensure shipments move efficiently through the supply chain by coordinating logistics activities, maintaining accurate records, and responding to customer and carrier inquiries.

Key Responsibilities

• Execute transportation and logistics operational tasks while adhering to established policies, procedures, and service standards.
• Create and manage shipment orders, activate shipments, build and assign loads, schedule appointments, and update shipment information.
• Track and trace shipments to ensure timely transportation and delivery.
• Monitor shared inboxes and task queues to respond promptly to customer and carrier requests.
• Document shipment events accurately and follow established escalation procedures when necessary.
• Provide professional customer support and follow through on requests to ensure a positive experience.
• Escalate complex issues or service concerns to the appropriate team members.
• Review and validate shipment and load data to ensure accuracy and compliance with customer and company requirements.
• Support invoicing and transportation-related administrative processes.
• Perform additional duties as assigned to meet business and operational needs.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Strong attention to detail and commitment to data accuracy.
• Ability to communicate effectively with customers, carriers, and internal teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability to work evenings and/or weekends, depending on business needs and assigned shift.

Preferred Qualifications

• Bachelor's degree from an accredited college or university.
• Basic proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Customer service experience in a call center, logistics, transportation, or similar environment.
• Strong communication, organization, prioritization, and time management skills.
• Previous experience in a role requiring a high level of accuracy and attention to detail.
• Experience working in a collaborative and inclusive workplace environment.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs.

For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.