Investigations Case Management Coordinator

Dahl Consulting; Minneapolis (MN); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Dahl Consulting is seeking an Investigations Case Management Coordinator in Minneapolis, MN, on a 3-month contract. The role involves creating and reviewing investigation cases in a case management system, ensuring accuracy and readiness for investigator assignment.

The ideal candidate will manage high-volume work, demonstrate strong documentation skills, and follow established processes and quality standards to maintain data integrity.

Qualifications

• Experience with high-volume, process-driven workflows.
• Ability to review records for missing or inconsistent information.
• Excellent written communication and documentation skills.

Responsibilities

• Create investigation cases from intake channels with complete data.
• Prepare cases for investigators by organizing documents and details.
• Support ongoing case management and data quality efforts while following procedures.

Skills

Attention to detail

Documentation

Communication

Prioritization

Education

Associate's or Bachelor's in Business/HR/Criminal Justice

Tools

Case management software

Microsoft Office

Job description

Title: Investigations Case Management CoordinatorLocation: Minneapolis, MN | HybridJob Type: Contract (3 months)Compensation: $18.00 - $27.00 per hour (W2)Industry: Retail-About the RoleWe are seeking an Investigations Case Management Coordinator to provide operational support for a large corporate investigations function. This role is primarily responsible for creating, reviewing, and preparing investigation cases within a case management platform, ensuring information is complete, accurate, and ready for investigator assignment.The ideal candidate is highly organized, analytical, and able to manage a high volume of work while maintaining exceptional attention to detail. Success in this position requires strong documentation skills, sound judgment, and the ability to follow established processes and quality standards.Job DescriptionCase Creation & Intake ManagementCreate investigation cases from concerns received through designated intake channels.Ensure all information from the original complaint is accurately documented within the case management system.Review case records for completeness, accuracy, and data integrity.Identify missing, unclear, or potentially inaccurate information and escalate as appropriate.Complete case creation activities in accordance with established procedures, service-level agreements (SLAs), and quality standards.Investigation Case PreparationPrepare cases for investigator assignment by reviewing supporting documentation and case details.Accurately identify and document allegations, classifications, and applicable case categories.Apply established case triage and tiering guidelines to ensure cases are properly routed.Identify cases requiring additional review and escalate according to established protocols.Maintain quality, accuracy, and timeliness expectations throughout the case preparation process.Operational SupportMaintain confidentiality when handling sensitive employee, HR, compliance, and investigation-related information.Follow all documentation standards, escalation procedures, and compliance requirements.Support additional operational and administrative activities based on business needs and training received.Contribute to ongoing process consistency and data quality efforts.Performance MeasuresSuccess in this role will be measured by:Accuracy and completeness of case documentation.Adherence to established service-level expectations.Quality review outcomes.Timely completion of assigned work.Compliance with case management procedures and standards.QualificationsRequired QualificationsExperience supporting high-volume, process-driven workflows involving case management, records processing, complaint intake, claims administration, investigations support, ticketing systems, or similar operational functions.Proven ability to accurately enter, review, and maintain detailed information in a case management, workflow, CRM, or ticketing platform.Experience reviewing records and documentation to identify missing, incomplete, inconsistent, or inaccurate information.Strong attention to detail with the ability to maintain high levels of accuracy while managing multiple priorities.Ability to follow documented procedures, business rules, quality standards, and service-level expectations.Excellent written communication and documentation skills.Ability to independently prioritize work and meet deadlines in a fast-paced environment.Sound judgment and decision-making skills, particularly when determining when escalation is required.Experience handling confidential and sensitive employee, compliance, HR, or business information.Ability to learn new systems, processes, and workflow requirements quickly.Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.Preferred QualificationsExperience supporting Human Resources, Employee Relations, Ethics & Compliance, Corporate Investigations, Workplace Concerns, or related functions.Experience using EthicsPoint or similar case management, investigations, compliance, or HR workflow platforms.Experience with case intake, allegation classification, case triage, tiering, or investigation case preparation processes.Previous experience supporting compliance, legal operations, risk management, or corporate governance teams.Associate's or Bachelor's degree in Business, Human Resources, Criminal Justice, Legal Studies, or a related field.BenefitsDahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.How to ApplyTake the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!Equal Opportunity StatementAs an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!#ZR#BP.Indeed#LI-KJ1#LI-Hybrid