Employee Relations Consultant

Learning Care; Novi (MI); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Education assistance including tuition

Childcare discount available to all

Corporate partner Discounts

Flexible Paid Time Off (PTO)

Job summary

Learning Care in Novi, MI is seeking an Employee Relations Consultant to establish and enhance the relationship between the employer and its employees. You will resolve employee-related issues, provide advice to managers, ensure compliance with employment laws, and promote a fair workplace.

The role also covers investigations, reporting, and training on HR policies, with responsibilities across confidentiality, policy management, and collaboration with legal and HR teams to drive ethical,

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Proven experience as an Employee Relations Consultant or similar role.
• Excellent working knowledge of process and policy management, reporting, investigations, and federal and state labor laws and employment regulations.
• Experience in conducting investigations and resolving disputes.
• Ability to use reason and de-escalation skills to manage difficult or emotional situations.
• Ability to perform root cause analysis, solve practical problems and deal with a variety of concrete variables.
• High degree of professionalism, discretion, and trust while advising others.
• Ability to interpret technical information and write clear case reports in a concise and compelling manner.
• Excellent communication skills, written, verbal and interpersonal.
• Proficiency in HRIS and Microsoft Office Suite.
• Proficient time management, organizational skills and ability to meet deadlines.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Responsibilities

• Investigate workplace issues/concerns raised through internal Company channels and some externally filed complaints, including complaints of employment discrimination, harassment, retaliation, and other violations of Company policy
• Exhibit sound judgment in recommending outcomes for investigations
• Partner with Human Resources, Support Central & Field Leaders to ensure proper handling and disposition of cases involving all employees
• Work with the Office of the General Counsel, on case reviews at the legal support level
• Prepare, track, and maintain appropriate investigation documentation
• Develop and implement investigation plans
• Drive timely closure of open cases/concerns in alignment with Employee Relations Service Level Agreements
• Manage employee data and statements in a highly confidential manner
• Draft concise and clear investigation reports
• Partner cross functionally on investigations, discipline, performance management Title 7 & Title 9 claims, and other aspects of employee relations
• Serve as a strategic partner, promoting ethical and compliant behavior that is aligned with company policy and government regulations, with fair and equal treatment for the workforce
• Coach, counsel, and educate employees on HR policies, performance management and processes
• Analyze case activity and determine trends/recommendations for proactive actions
• Preparing reports on employee relations activities and trends for senior leaders
• Designing and delivering training programs on employee relations topics
• Foster an effective, inclusive work environment/culture and relationships, balancing employee advocacy with stewardship of company goals and values
• Conduct other duties as necessary to align with EEO regulations, and other internal and external policies and directives

Skills

Customer service

De-escalation

Investigation experience

Communication skills

Prioritization under interruptions

Policy management

Labor law knowledge

Root cause analysis

Discretion and confidentiality

Case report writing

HRIS proficiency

Microsoft Office Suite

Education

Bachelor's degree or equivalent experience

Tools

HRIS

Microsoft Office Suite

Excel

PowerPoint

Word

Job description

Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

• You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
• You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
• You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
• You want recognition. We provide a positive, fun workplace where employees are appreciated.

Employee Relations Consultants

work to establish, maintain, and enhance the relationship between an employer and its employees. They are responsible for resolving employee-related issues, providing advice and support to managers on employee matters, ensuring compliance with employment laws and regulations, and ensuring that the workplace remains free from conflict and that any disputes or issues are dealt with effectively and fairly. The role of the Employee Relations Consultant is to promote a positive, inclusive workplace culture and ensure that employee relations are managed in a fair and consistent manner.

Essential Functions

• Investigate workplace issues/concerns raised through internal Company channels and some externally filed complaints, including complaints of employment discrimination, harassment, retaliation, and other violations of Company policy
• Exhibit sound judgment in recommending outcomes for investigations
• Partner with Human Resources, Support Central & Field Leaders to ensure proper handling and disposition of cases involving all employees
• Work with the Office of the General Counsel, on case reviews at the legal support level
• Prepare, track, and maintain appropriate investigation documentation
• Develop and implement investigation plans
• Drive timely closure of open cases/concerns in alignment with Employee Relations Service Level Agreements
• Manage employee data and statements in a highly confidential manner
• Draft concise and clear investigation reports
• Partner cross functionally on investigations, discipline, performance management Title 7 & Title 9 claims, and other aspects of employee relations
• Serve as a strategic partner, promoting ethical and compliant behavior that is aligned with company policy and government regulations, with fair and equal treatment for the workforce
• Coach, counsel, and educate employees on HR policies, performance management and processes
• Analyze case activity and determine trends/recommendations for proactive actions
• Preparing reports on employee relations activities and trends for senior leaders
• Designing and delivering training programs on employee relations topics
• Foster an effective, inclusive work environment/culture and relationships, balancing employee advocacy with stewardship of company goals and values
• Conduct other duties as necessary to align with EEO regulations, and other internal and external policies and directives

Supervisory Responsibilities

No

Minimum Job Qualifications

• Bachelors degree or equivalent experience
• Excellent customer service skills with both internal and external customers
• Capable of working with frequent interruptions and changing priorities
• Proven experience as an Employee Relations Consultant or similar role
• Excellent working knowledge of process and policy management, reporting, investigations, and federal and state labor laws and employment regulations
• Experience in conducting investigations and resolving disputes
• Ability to use reason and de-escalation skills to manage difficult or emotional situations
• Ability to perform root cause analysis, solve practical problems and deal with a variety of concrete variables
• High degree of professionalism, ability to handle sensitive and confidential information with discretion, and instill trust while advising others
• Ability to interpret technical information and documents, such as policy and procedure manuals, and to write effective communications such as case reports in a clear concise and compelling manner
• Excellent communication skills, written, verbal and interpersonal
• Proficiency in HRIS and Microsoft Office Suite
• Proficient time management, organizational skills and ability to meet established deadlines.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Travel

As needed within assigned region

Compensation and Benefits

• Compensation based on position, education and experience. Bi-weekly paid.
• Base salary range: $72-80k.
• This position is eligible for our Support Central bonus program which is based on annual achievement of company performance.

Health and Wellness Benefits

• Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
• Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.

Employee perks/discounts

• Education assistance including tuition reimbursement
• Childcare discount available to all employees
• Corporate partner Discounts
• This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
• Applications accepted through 9/11/2026.

Learning Care is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.