Employee Relations Consultant

Westfield Insurance; Westfield Center (OH); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance industry is seeking an Employee Relations Consultant to foster a positive work environment. This role involves advising on complex employee relations matters, developing policies, and providing training. The ideal candidate will have extensive experience in HR and employee relations, ensuring compliance with laws and best practices. A Bachelor's degree and HR certification are preferred.

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Qualifications

• 7+ years of experience in Employee Relations or related field.
• Experience in leading complex employee relations investigations.

Responsibilities

• Advises on employee relations matters and resolves complex workplace scenarios.
• Develops and maintains company policies related to employee relations.
• Creates and delivers training programs on performance management and conflict resolution.

Skills

Communication

Customer Focus

Decision Quality

Nimble Learning

Education

Bachelor’s degree in Human Resources

Job description

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The Employee Relations Consultant, working under limited supervision, fosters a positive work environment by leading the resolution of complex and/or sensitive internal workplace situations. The role provides subject matter expertise and acts as a trusted advisor on employee relations matters. Provides policy interpretation and guidance to managers, employees, and other HR team members to ensure fair and consistent application of policies. The Employee Relations Consultant is responsible for partnering with stakeholders to design and implement solutions that reflect ER best practices, support sound decision making, and mitigate legal risk.

Job Responsibilities:

• Advises on employee relations matters and highly complex and/or sensitive workplace scenarios by providing analysis and recommendations to maintain a positive work environment and mitigate risk.
• Leads information gathering, evaluation and resolution of complex employee relations issues, including investigations, conflicts, disputes, and ethics violations with fairness and consistency, and in a timely manner.
• Develops, implements, and maintains company policies and procedures related to employee relations, disciplinary action, and workplace conduct, and ensures that policies are up-to-date, compliant with relevant laws, communicated effectively to employees, and consistently enforced.
• Collaborates with key stakeholders to design and execute initiatives, propose changes to policies and practices, and implement ER programs that address identified issues and promote a positive workplace culture.
• Provides guidance on performance matters including coaching and feedback on the activation of performance improvement plans, disciplinary action and investigations.
• Leads and/or consults with HR Business Partners to execute involuntary employee terminations and outplacements including coordination of appropriate tools and procedures (e.g. severance, outplacement services, benefits).
• Ensures compliance with applicable employment laws, regulations, and company policies. Stays updated on industry trends and evolving legal requirements to ensure the organization’s employee relations practices remain compliant and competitive.
• Creates and delivers training programs for employees and managers on topics such as performance management, conflict resolution, communication skills, and employment laws.
• Analyzes data and feedback to proactively identify areas of opportunity and partners with key stakeholders to develop and implement solutions to enhance employee engagement and improve retention.
• Maintains accurate and confidential records of employee relations cases and investigations and prepares detailed reports for HR leadership and Legal.
• Manages the external vendor for Unemployment Services, responds to unemployment inquiries, attends appeals hearings and analyzes unemployment reporting for trends.
• Provides consultation to the HR Operations team to handle complex leave and ADA questions and accommodations including leading the interactive dialogue process as needed.
• May have accountability for direct management of up to two employees, which includes navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress.

Job Qualifications:

• 7+ years of experience in Employee Relations, Human Resources or a related field, including experience in leading complex employee relations investigations.
• Bachelor’s degree in Human Resources or related field and/or commensurate experience.
• In-depth knowledge of employment laws, regulations, and best practices in employee relations.

Licenses and Certifications:

• Professional HR certification (e.g. SHRM-CP, SHRM-SCP, PHR, SPHR) preferred
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning

Location

Hybrid defined as three or more days per week in the office

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets. Learn more at www.westfieldinsurance.com.

Equal Opportunity Employer

United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Human Resources Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

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