Rental Operations Coordinator – Customer Service & Equipment

Star Equipment Ltd; Iowa (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary based on experience

Monday-Friday daytime hours

Paid vacation

401(k) with a company match up to 100%

Health insurance plans

Dental insurance

Disability insurance

Training and career advancement

Tuition assistance

Uniforms provided

Safety-first culture

Family-owned company

Job summary

Star Equipment in Des Moines, IA is seeking a Rental Coordinator to ensure an exceptional customer experience while keeping rental operations efficient. This role blends customer service, equipment coordination, team leadership, and problem-solving in a fast-paced environment.

You will schedule deliveries, coordinate repairs, monitor equipment availability, train and support a local team, and help maintain a clean, professional rental office and yard.

Qualifications

• Takes initiative and works independently while contributing to a team.
• Has excellent customer service and communication skills, both in person and over the phone.
• Is organized, dependable, and able to manage multiple priorities.
• Has experience with construction equipment or a strong understanding of equipment operation and capabilities.
• Can lead by example, motivate others, and work effectively with coworkers across departments.
• Is comfortable using computers and business software to manage schedules, records, and customer information.
• Presents a professional appearance and represents the company in a positive manner.
• Is willing to assist wherever needed, including equipment deliveries and minor repairs

Responsibilities

• Provide exceptional customer service by answering rental inquiries in person and over the phone. Help customers identify the right equipment for their needs and confidently recommend rental solutions.
• Coordinate the day-to-day operations of the rental department, including scheduling equipment deliveries, pickups, repairs, and maintaining accurate records and computer documentation.
• Monitor equipment availability and condition. Schedule preventive maintenance, coordinate repairs with the service department, perform minor in-house repairs when appropriate, and ensure equipment is clean, safe, and ready for rental.
• Assist with or coordinate daily equipment deliveries and pickups to ensure customers receive equipment on time.
• Check equipment in and out, review operating and safety instructions with customers, and professionally address any damage or maintenance concerns.
• Perform minor equipment repairs and assist with deliveries as needed.
• Continuously expand your knowledge of our equipment, industry best practices, and customer applications to better serve our customers.
• Work closely with the sales team to prepare new equipment, support demonstrations, and ensure a seamless customer experience.
• Maintain a clean, organized, and professional rental office, shop, and yard.

Skills

Customer service

Communication skills

Organization

Equipment knowledge

Leadership

Computer skills

Professional appearance

Team player

Multi-tasking

Job description

Star Equipment in Des Moines, IA is seeking a Rental Coordinator to ensure an exceptional customer experience while keeping rental operations efficient. This role blends customer service, equipment coordination, team leadership, and problem-solving in a fast-paced environment.

You will schedule deliveries, coordinate repairs, monitor equipment availability, train and support a local team, and help maintain a clean, professional rental office and yard.