Employee-Owner Service Coordinator (Customer & Ops)

Cogent; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Ownership

401(k) with Company Match

Profit Sharing

Medical, Dental, Vision & Life Ins.

Generous PTO and Holidays

Career Development & Advancement

Job summary

Cogent in Tulsa, OK seeks a Service Coordinator with an associate degree and experience in customer service/order coordination. The role supports a team that ensures efficient equipment servicing and accurate job documentation.

The coordinator creates work orders, procurement plans, and maintains customer communication using Salesforce. On-site duties may include travel for training, with a focus on reliability and service excellence.

Qualifications

• Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal, and phone etiquette skills
• Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce

Responsibilities

• Create work orders for shop technicians to perform work on equipment
• Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
• Effectively review technician inspections and prepare inspection reports for customer review
• Attain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Track purchase orders and forecast when parts will arrive
• Work with the Shop Service Manager to schedule jobs
• Assist the Service Manager with any change orders or modifications to the work scope
• Update the customer and sales team about the status of the job using appropriate communication methods
• Work in Salesforce daily, picking up requests that are Shop Service related
• Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
• Utilizes the support and coordinates the work of the sales and service departments to ensure each order is managed with excellence
• Monitors quality from project planning through order completion
• Processes warranties and returns to vendors in a timely manner
• Develops and maintains solid relationships with customers, both internal and external
• Complete all necessary safety training

Skills

Attention to detail

Communication skills

Customer service

Teamwork

Problem-solving

Education

Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management

Tools

MS Office

Salesforce

Gmail

Google Drive

Job description

Cogent in Tulsa, OK seeks a Service Coordinator with an associate degree and experience in customer service/order coordination. The role supports a team that ensures efficient equipment servicing and accurate job documentation.

The coordinator creates work orders, procurement plans, and maintains customer communication using Salesforce. On-site duties may include travel for training, with a focus on reliability and service excellence.