Employee HR Support Specialist

C&S Wholesale Grocers, LLC; Byron Township, Northern (MI, KY); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash is seeking an Employee Resource Center (ERC) Representative to provide consistent, high-quality customer care in a high-volume call center. You will assist employees and managers via phone, email, or other channels, using case management tools to log and track inquiries with sound judgment.

The role requires problem solving, navigation of HR systems, and guidance to self-service tools, alongside strong interpersonal and communication skills and strict confidentiality.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision and maintain confidentiality.
• Ability to manage competing priorities and multi-task in a busy call center.
• Resourceful with probing skills.

Responsibilities

• Provide customer service to employees and managers by answering a large volume of phone calls and emails and resolving a majority of inquiries during first contact.
• Apply problem solving and leverage available resources to address service inquiries including but not limited to first-level HRIS transaction corrections, systems and internal resources navigation and guidance to use self-service tools.
• Accurately and timely log cases on the case management system.
• Triage and elevate cases appropriately based on subject matter of inquiry by asking probing questions and applying problem solving.
• Respond through a variety of channels to inquiring parties and stakeholders and clearly communicate resolution.
• Acquire and maintain a working knowledge of HR systems, procedures and resources.

Skills

Interpersonal skills

Communication skills

Independence

Confidentiality

Multi-tasking

Probing skills

Tools

Workday

ServiceNow

Job description

SpartanNash is seeking an Employee Resource Center (ERC) Representative to provide consistent, high-quality customer care in a high-volume call center. You will assist employees and managers via phone, email, or other channels, using case management tools to log and track inquiries with sound judgment.

The role requires problem solving, navigation of HR systems, and guidance to self-service tools, alongside strong interpersonal and communication skills and strict confidentiality.