HR Support Center Specialist - Customer-Focused

Family Fare, LLC; Byron Township, Northern (MI, KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

SpartanNash, a leading food solutions company with a DC and retail footprint, seeks an ERC Representative to deliver high-quality customer care to employees and managers in a busy call center. You will handle inquiries via phone, email, and web, logging cases, and guiding users through HR systems and self-service tools.

Responsibilities include case management, problem solving, and appropriate escalation. A working knowledge of HR processes and resources is essential to ensure timely, accurate

Qualifications

• Provides customer service to employees and managers via phone, email, or other channels.
• Logs cases in the case management system and tracks inquiries.
• Triages and escalates cases based on subject matter.
• Gains working knowledge of HR systems, procedures and resources.

Responsibilities

• Responds to high-volume inquiries with problem solving and resource guidance.
• Maintains accurate case records and uses self-service tools when appropriate.
• Communicates resolutions clearly across channels.
• Applies independent thinking and judgment to assist employees and managers.

Skills

Interpersonal skills

Communication

Independent work

Confidentiality

Multitasking

Probing skills

Windows proficiency

Workday

ServiceNow

Shift work

Tools

Workday

ServiceNow

Job description

SpartanNash, a leading food solutions company with a DC and retail footprint, seeks an ERC Representative to deliver high-quality customer care to employees and managers in a busy call center. You will handle inquiries via phone, email, and web, logging cases, and guiding users through HR systems and self-service tools.

Responsibilities include case management, problem solving, and appropriate escalation. A working knowledge of HR processes and resources is essential to ensure timely, accurate