Employee Service Center Specialist

FNB Corporation; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh is seeking an Employee Service Center (ESC) Coordinator to be the frontline for HR inquiries, guiding employees and leaders, and supporting essential HR processes with accuracy and professionalism.

You will handle inquiries via phone, email, and ticketing; assist with Workday navigation; support onboarding, benefits, payroll, and data integrity; while maintaining confidentiality and compliance.

Qualifications

• High School diploma or GED is required.
• Excellent written and verbal communication.
• Strong customer service and organizational abilities.
• Attention to detail and discretion with data.
• Experience with MS Word/Excel/PowerPoint is a plus.

Responsibilities

• Serve as primary contact for employees and managers seeking HR support via phone, email, and ticketing systems.
• Provide guidance on HR policies, benefits, payroll, and employment processes.
• Resolve routine inquiries and escalate complex issues to HR SMEs.
• Support HR transactions, data updates, and Workday navigation.
• Assist with benefits, payroll, onboarding, training, and open enrollment.
• Process employment verifications and unemployment claims.
• Maintain confidentiality and comply with company policies.
• Manage cases through service-management processes and track progress.
• Identify trends and contribute to self-service resources and process improvements.
• Compile and run monthly/quarterly HR service dashboards with KPIs.

Skills

Communication skills

Customer service

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

MS Word

MS Excel

MS PowerPoint

Education

High School or GED

Job description

F.N.B. Corporation in Pittsburgh is seeking an Employee Service Center (ESC) Coordinator to be the frontline for HR inquiries, guiding employees and leaders, and supporting essential HR processes with accuracy and professionalism.

You will handle inquiries via phone, email, and ticketing; assist with Workday navigation; support onboarding, benefits, payroll, and data integrity; while maintaining confidentiality and compliance.