People Experience Program Manager

Dow Jones & Co.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Dow Jones & Co. in New York is seeking a People Experience Program Manager to focus on the details behind the employee experience, shaping how employees and managers receive People Team support.

You’ll collaborate across People Experience, People Operations, People Business Partners, Centers of Excellence and Technology to surface friction, map journeys, and translate insights into practical improvements, with a Midtown Manhattan office presence three days a week, reporting to the Senior

Responsibilities

• Get into the detail of individual People experiences and the employee & manager moments that matter
• Spot the small things that create friction and unnecessary effort, such as extra steps, repeated information, unclear ownership, poor handoffs or confusing communications
• Look across teams and systems to understand how different parts of the experience connect and how they shape the wider employee journey
• Work closely with the People Process Manager and process owners to surface friction, dependencies and opportunities that may not be visible when looking at the experience end to end
• Use employee feedback, case trends, service data, focus groups and other listening methods to understand employee experiences, identify patterns and uncover areas worth exploring
• Break complex experiences down into individual steps and challenge whether each one is needed, where effort can be removed and

Job description

Dow Jones & Co.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put “Reasonable Accommodation” in the subject line.

NYC - 1211 Ave of the Americas

Full time

Job_Req_55727

Job Description:

About the Role

As People Experience Program Manager, you'll focus on the details behind the employee experience, getting into the smaller interactions, handoffs and moments that shape how employees and managers experience People Team support.

You'll look at how things work today, understand where there is friction or unnecessary effort, and help find better ways of doing things. You'll work across the People team to connect the details of individual experiences with the wider employee journey, making sure improvements are joined up rather than solving one problem in isolation.

Working in our Midtown Manhattan office 3 days a week and reporting to the Senior Manager, People Experience, you will collaborate closely with cross-functional process owners to embed an intuitive employee and manager perspective into the core operations supporting our wider People Experience.

This is a role for someone who enjoys getting into the details, spotting patterns, challenging how things are done, and turning problems into practical improvements. You'll work with People Experience, People Operations, People Business Partners, Centers of Excellence and Technology teams, bringing a broad view of how People support works across Dow Jones.

You Will

• Get into the detail of individual People experiences and the employee & manager moments that matter
• Spot the small things that create friction and unnecessary effort, such as extra steps, repeated information, unclear ownership, poor handoffs or confusing communications
• Look across teams and systems to understand how different parts of the experience connect and how they shape the wider employee journey
• Work closely with the People Process Manager and process owners to surface friction, dependencies and opportunities that may not be visible when looking at the experience end to end
• Use employee feedback, case trends, service data, focus groups and other listening methods to understand employee experiences, identify patterns and uncover areas worth exploring
• Break complex experiences down into individual steps and challenge whether each one is needed, where effort can be removed and