Employee Experience & Onboarding Specialist

GardaWorld; Phoenix (AZ); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability coverage

Life insurance options

Career growth opportunities

Travel within market

Job summary

GardaWorld in Phoenix is seeking an Employee Experience Specialist to drive onboarding and sustain high levels of employee satisfaction on client sites. You will build strong relationships, coordinate benefits, and support retention initiatives while ensuring effective communication and confidentiality.

Key duties include coordinating 90-day touchpoints, compliance training, and collaboration with Operations, HR and TA to meet client requirements.

Qualifications

• Authorized to work in the United States.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Strong communication and customer service skills.
• Experience in healthcare or multi-site environment is a plus.
• Must be 21+ years old and able to work after hours.

Responsibilities

• Be a subject matter expert on client requirements using CPF and OPL.
• CPR certification training, Arizona licensing, and other compliance needs.
• Collaborate with Operations, HR and TA to align roles and requirements.
• Build relationships with candidates and employees, delivering positive experiences.
• Coordinate offers and review CPF with candidates for clear expectations.
• Ensure forms and client profiles are current and accurate.
• Manage onboarding logistics including uniforms, CPF, and scheduling.
• Execute 90-day talent touchpoints: 48-hour call, 30-day survey, 60-day email, 90-day survey.
• Track employee communications and resolve issues with Operations.
• Maintain confidentiality and professionalism; attend after-hours site visits when needed.

Skills

Hands-on Approach

Business Acumen

Problem Solving

Communication

Consultation

Leadership

Relationship Management

Ethical Practice

Resilience

Job description

GardaWorld in Phoenix is seeking an Employee Experience Specialist to drive onboarding and sustain high levels of employee satisfaction on client sites. You will build strong relationships, coordinate benefits, and support retention initiatives while ensuring effective communication and confidentiality.

Key duties include coordinating 90-day touchpoints, compliance training, and collaboration with Operations, HR and TA to meet client requirements.