Employee Experience & Onboarding Specialist

Garda World Security; Phoenix (AZ); On-site; USD 33,062 - 45,460; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

PTO policy

Paid holidays

Disability coverage

Life insurance options

Job summary

GardaWorld Security in Phoenix, AZ is hiring an Employee Experience Specialist to streamline onboarding and boost employee satisfaction. You will build strong relationships with new hires and staff, ensuring effective communication and timely support to create engaging experiences.

The role requires US work authorization, proficiency with Microsoft Office, and the ability to handle confidential information with integrity while coordinating with HR, Operations, and client teams.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• Proficient in Microsoft Office suite of products (Word, Excel, Outlook).
• Human Resources or management experience in a multisite, high-volume organization is desirable.
• Arizona Guard Card.

Responsibilities

• Be a subject matter expert of client requirements for current open positions based on CPF and OPL.
• CPR Certification Training, Arizona Licensing, and other client-specific compliance requirements.
• Participate in discussions with Operations, HR, and TA teams to understand role requirements.
• Build relationships with candidates, providing positive and engaging experiences.
• Extend job offers and review CPF with candidates to ensure understanding of expectations.
• Maintain Red-Carpet Client Profile Forms to keep them current.
• Coordinate employee logistics including uniform, CPF, and schedule.
• Foster relationships with new hires and existing employees.
• Execute 90-day talent touchpoints: 48 hours, 30-day survey, 60-day email, 90-day survey.
• Track and analyze employee communications and engagement, resolve issues with Operations.
• Maintain confidentiality and professionalism.
• Be available for after-hours calls and weekly site visits with new security officers.
• Keep accurate records of communication with newly assigned officers.

Skills

Microsoft Office

Customer service

HR experience

Security industry knowledge

Arizona Guard Card

Tools

MS Office

Job description

GardaWorld Security in Phoenix, AZ is hiring an Employee Experience Specialist to streamline onboarding and boost employee satisfaction. You will build strong relationships with new hires and staff, ensuring effective communication and timely support to create engaging experiences.

The role requires US work authorization, proficiency with Microsoft Office, and the ability to handle confidential information with integrity while coordinating with HR, Operations, and client teams.