Employee Experience Specialist

GardaWorld; Phoenix (AZ); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability coverage

Life insurance options

Career growth opportunities

Travel within market

Job summary

GardaWorld in Phoenix is seeking an Employee Experience Specialist to drive onboarding and sustain high levels of employee satisfaction on client sites. You will build strong relationships, coordinate benefits, and support retention initiatives while ensuring effective communication and confidentiality.

Key duties include coordinating 90-day touchpoints, compliance training, and collaboration with Operations, HR and TA to meet client requirements.

Qualifications

• Authorized to work in the United States.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Strong communication and customer service skills.
• Experience in healthcare or multi-site environment is a plus.
• Must be 21+ years old and able to work after hours.

Responsibilities

• Be a subject matter expert on client requirements using CPF and OPL.
• CPR certification training, Arizona licensing, and other compliance needs.
• Collaborate with Operations, HR and TA to align roles and requirements.
• Build relationships with candidates and employees, delivering positive experiences.
• Coordinate offers and review CPF with candidates for clear expectations.
• Ensure forms and client profiles are current and accurate.
• Manage onboarding logistics including uniforms, CPF, and scheduling.
• Execute 90-day talent touchpoints: 48-hour call, 30-day survey, 60-day email, 90-day survey.
• Track employee communications and resolve issues with Operations.
• Maintain confidentiality and professionalism; attend after-hours site visits when needed.

Skills

Hands-on Approach

Business Acumen

Problem Solving

Communication

Consultation

Leadership

Relationship Management

Ethical Practice

Resilience

Job description

Start you career at GardaWorld as an Employee Experience Specialist!

As an Employee Experience Specialist at GardaWorld, you are responsible for ensuring a seamless onboarding process and maintaining high levels of employee satisfaction and retention by building strong relationships with employees, and enhancing the overall employee experience through effective communication, continuous support and recognizing top performers.

What’s in it for You

• Competitive Salary: $27.50 / hour
• Work Site Location: Phoenix, AZ (Client Site)
• Set Schedule: Monday through Friday This position may require long hours and weekend work.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: Travel expectations vary by branch, with daily visits to client sites within the market.

Your Responsibilities

• Be a subject matter expert of all client specific requirements and information for current open positions based on utilization of Client Profile Form (CPF) and Open Position List (OPL)
• CPR Certification Training, Arizona Licensing, and other client-specific compliance requirements
• Actively participate in discussions related to open roles and gain a clear understanding of specific requirements with members of Operation, HR, and TA teams
• Build excellent relationships with internal / external candidates, using superior communication and customer service skills to provide positive and engaging experiences
• Extend Job offers and review CPF with candidate to ensure candidate understanding of expectations for success
• Champion the Red-Carpet Client Profile Forms, providing upkeep to ensure the forms are maintained and current
• Ensure employee logistics have been completed to include uniform, CPF, and schedule
• Build and Foster meaningful relationships with new hires and existing employees
• Execute and coordinate first 90-day talent touchpoints to include New hire call within 48 hours, 30-day survey call, 60-day email, and 90-day survey call to enhance the employee experience throughout the employee life cycle
• Track and analyze all employee communications, engagement activities, concerns, and work to resolve with applicable member of Operations
• Handles all matters with confidentiality and professionalism
• Must be available to take calls after regular business hours
• Must be available to attend weekly after business hour site visits with new security officers
• Maintain accurate records regarding effective communication with newly assigned officers

Your Qualifications:

• Authorized to work in the United States
• Proficient in Microsoft Office suite of products (Word, Excel, Outlook)
• Passion to live and impart the core values of GardaWorld Security
• Human Resources or management experience in a multi-site, high volume, tactically focused organization is desirable
• Experience in a healthcare environment is a plus
• Must be at least 21 years of age or older as required by applicable law or contractual requirements
• Preferred 1 year of security supervisory experience
• Add additional qualifications as needed/required.

Your Skills and Competencies:

• Hands-on Approach
• Business Acumen
• Problem Solving
• Communication
• Consultation
• Leadership & Navigation
• Relationship Management
• Ethical Practice
• Resilience

Ideal Skills, Characteristics, & Experiences:

• Results and people-oriented, balancing business considerations
• Highly organized
• Self-motivated with a high sense of urgency
• Acts with integrity
• Resilient and adaptableCompetitive spirit
• Ability to develop relationships at all levels
• Willingness to get involved in all aspects of the business

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.