Employee Experience HR Manager | ER Leadership & Coaching

WhiteWater Express Car Wash; Houston (TX); On-site; USD 95,000 - 105,000; Full time

Job summary

WhiteWater Express is seeking a Human Resources Manager, Employee Experience in Houston to lead a team handling employee relations, policy, and retention insights. This on-site role emphasizes coaching managers, investigations, and consistent HR service delivery across a growing organization.

The candidate will manage employee relations cases, troubleshooting complex situations, and drive practical HR workflows with field and corporate partners.

Qualifications

• 7+ years of progressive HR experience with depth in complex employee relations.
• Broad generalist experience across leave and ADA, payroll, compensation, benefits, compliance, policy, and HR operations.
• Experience leading or developing HR professionals and improving the quality and consistency of their work.
• Practical knowledge of federal and multi-state employment requirements and the judgment to know when to involve counsel.
• Strong investigation, documentation, communication, and problem-solving skills.
• The ability to build structure without making the process heavier than the problem.

Responsibilities

• Lead, coach, and develop the HR representative team while helping manage regional workload and priorities.
• Guide complex employee relations matters, investigations, performance issues, corrective action, and terminations.
• Maintain broad working knowledge of HR programs to answer general questions, recognize concerns, and appropriately route or escalatE matters to the responsible functional owner.
• Own employee concern intake and HR case-management standards, including triage, documentation, escalation, follow-through, and closure.
• Own exit interview practices and use employee feedback, turnover, and ER data to identify trends and recommend retention and employee-experience improvements.
• Create and improve practical policies, SOPs, manager tools, templates, controls, and HR workflows.
• Spot risk, identify patterns, and strengthen manager capability through practical guidance, tools, communication, and training.
• Build credible partnerships with field leaders and corporate teams across a fast-moving organization.

Skills

Employee relations

Coaching

HR operations

Investigation

Policy development

Communication

Problem solving

Job description

WhiteWater Express is seeking a Human Resources Manager, Employee Experience in Houston to lead a team handling employee relations, policy, and retention insights. This on-site role emphasizes coaching managers, investigations, and consistent HR service delivery across a growing organization.

The candidate will manage employee relations cases, troubleshooting complex situations, and drive practical HR workflows with field and corporate partners.