HR Manager, Employee Experience — Lead Relations & Policy

Whitewater Express; Houston (TX); On-site; USD 95,000 - 105,000; Full time

Job summary

WhiteWater Express Car Wash in Houston, TX seeks an experienced Human Resources Manager, Employee Experience to lead the HR representative team, handle employee relations, and shape the employee experience across states. This full-time, on-site role partners with field leaders and corporate teams to drive compliant, scalable HR practices, retention insights, and manager capability.

Join a growing organization where you will influence policy, coaching, and programs, while ensuring a positive,

Qualifications

• At least seven (7) years of progressive HR experience with meaningful depth in complex employee relations.
• Broad generalist experience across leave and ADA, payroll, compensation, benefits, compliance, policy, and HR operations.
• Experience leading or developing HR professionals and improving the quality and consistency of their work.
• Practical knowledge of federal and multi-state employment requirements and the judgment to know when to involve counsel.
• Strong investigation, documentation, communication, and problem-solving skills.
• The ability to build structure without making the process heavier than the problem.

Responsibilities

• Lead, coach, and develop the HR representative team while helping manage regional workload and priorities.
• Guide complex employee relations matters, investigations, performance issues, corrective action, and terminations.
• Maintain broad working knowledge of HR programs to answer general questions, recognize concerns, and appropriately route or escalate matters to the responsible functional owner.
• Own employee concern intake and HR case-management standards, including triage, documentation, escalation, follow-through, and closure.
• Own exit interview practices and use employee feedback, turnover, and ER data to identify trends and recommend retention and employee-experience improvements.
• Create and improve practical policies, SOPs, manager tools, templates, controls, and HR workflows.
• Spot risk, identify patterns, and strengthen manager capability through practical guidance, tools, communication, and training.
• Build credible partnerships with field leaders and corporate teams across a fast-moving organization.

Job description

WhiteWater Express Car Wash in Houston, TX seeks an experienced Human Resources Manager, Employee Experience to lead the HR representative team, handle employee relations, and shape the employee experience across states. This full-time, on-site role partners with field leaders and corporate teams to drive compliant, scalable HR practices, retention insights, and manager capability.

Join a growing organization where you will influence policy, coaching, and programs, while ensuring a positive,