Employee Benefits Concierge & Enrollment

Meritus Health; Hagerstown (MD); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401k plan

Education assistance

Employee assistance program

Paid time off

Shift differential

Job summary

Meritus Health is seeking a Benefits Specialist to support team members with medical, dental, and vision coverage and other benefits. You will process enrollments, changes, and questions, while maintaining accurate records and coordinating with HRIS, payroll, and vendors to ensure a smooth employee experience.

The role requires strong customer service, attention to detail, and the ability to explain benefits clearly.

Qualifications

• High school diploma or equivalent.
• Two years of administrative support experience in HR, benefits administration, or medical insurance.
• Strong customer service skills and a genuine interest in helping employees understand and use their benefits.
• Ability to explain detailed information clearly and respectfully.
• Strong attention to detail and the ability to maintain accurate, confidential records.
• Ability to organize competing priorities and follow through within timeframes.
• Sound judgment to recognize when escalation is needed.
• Working knowledge of Microsoft Word, Excel, Outlook, and HR systems.
• Ability to research routine questions and follow procedures.
• Basic knowledge of employee benefits terminology and privacy requirements.

Responsibilities

• Assist team members with questions about medical, dental, and vision coverage and other benefits.
• Explain resources and help employees navigate next steps.
• Process new-hire enrollments and life event changes.
• Review submissions for completeness and follow up on missing information.
• Maintain accurate and confidential benefit records.
• Review routine reports and coordinate corrections with Benefits leadership, HRIS, Payroll, or vendors.
• Provide administrative support for attendance tracking.
• Educate team members via one-on-one help, email, and orientation materials.
• Research routine questions and document actions taken.
• Contact vendors to obtain information and correct enrollment issues.
• Support annual open enrollment and employee education sessions.
• Provide backup support to the Leave Specialist and escalate complex matters.

Skills

Customer service

Attention to detail

Records management

Time management

Communication

MS Word

MS Excel

MS Outlook

Researching questions

Problem solving

Education

Associate degree (preferred)

Tools

HRIS systems

Web-based HR systems

Job description

Meritus Health is seeking a Benefits Specialist to support team members with medical, dental, and vision coverage and other benefits. You will process enrollments, changes, and questions, while maintaining accurate records and coordinating with HRIS, payroll, and vendors to ensure a smooth employee experience.

The role requires strong customer service, attention to detail, and the ability to explain benefits clearly.