Benefits Concierge: Enrollment, Billing & Wellness

Visions Federal Credit Union; Randolph Township (NJ); Hybrid; USD 65,904,000 - 85,962,000; Full time

Benefits offered by this job

Retirement benefits

Health benefits

Flexible PTO

LSA stipend

Employee recognition

Job summary

Visions Federal Credit Union is seeking a Benefits Concierge to serve as a technical benefits resource within the People & Culture team. The role focuses on medical plan administration, billing review, vendor coordination, eligibility reconciliation, and data accuracy across benefits systems.

This is a Full-Time, 40‑hour/week hybrid position located in Endwell, NY; Saddle Brook, NJ; Randolph, NJ; Muhlenberg, PA; Reading, PA.

Qualifications

• Associate's degree in Human Resources, Business Administration, Accounting, Finance, or related field with 1-3 years of experience or 3-5 years of related experience may be considered in lieu of degree.
• Experience supporting employee benefits administration, including medical, dental, vision, life, disability, COBRA, and voluntary benefit programs.
• Experience reviewing, reconciling, and processing benefit-related invoices, including medical billing, vendor billing, payroll deduction reconciliation, and discrepancy resolution.
• Knowledge of self-insured medical plan administration or demonstrated ability to learn self-funded plan operations, eligibility processes, claims workflows, invoices, and vendor coordination.

Responsibilities

• Administer and support all employee benefit programs, including but not limited to medical, dental, vision, life, disability, and voluntary benefit offerings.
• Support day-to-day administration of the self-insured medical plan, including eligibility maintenance, enrollment accuracy, carrier/vendor file coordination, claims-related research, and employee issue resolution.
• Review, reconcile, and process medical, dental, vision, COBRA, and other benefit-related invoices, ensuring billing accuracy, proper documentation, timely payment coordination, and resolution of discrepancies with vendors, brokers, third-party administrators, payroll, and finance.
• Serve as the primary employee resource for benefit enrollment, life event changes, claims or billing questions, escalations, and issue resolution.
• Coordinate annual open enrollment activities and ongoing benefits communications to ensure employees understand and maximize their benefit offerings.
• Partner with brokers, vendors, payroll, finance, and internal stakeholders to ensure accurate processing, billing, reporting, compliance, and auditing of benefits programs.
• Maintain accurate benefits data in HRIS and vendor systems, including enrollment records, payroll deduction updates, demographic changes, dependent eligibility information, and required documentation.
• Lead wellness initiatives and employee engagement programs that support the health and well-being of our workforce.
• Manage People Operations inquiries through the P&C ticketing system, delivering responsive, accurate, and employee-centered support.
• Maintain regulatory compliance and complete required reporting, filings, audits, testing, and documentation related to employee benefits administration.

Job description

Visions Federal Credit Union is seeking a Benefits Concierge to serve as a technical benefits resource within the People & Culture team. The role focuses on medical plan administration, billing review, vendor coordination, eligibility reconciliation, and data accuracy across benefits systems.

This is a Full-Time, 40‑hour/week hybrid position located in Endwell, NY; Saddle Brook, NJ; Randolph, NJ; Muhlenberg, PA; Reading, PA.