Employee Benefits Account Manager — Profit Sharing

Kapnick Insurance Group; Michigan; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits package

11 paid holidays including your生日!

Competitive salary

Profit sharing (after a year ofservice

Bonus potential

Caring workplace culture

Job summary

Kapnick Insurance is seeking an Account Manager to work with small businesses in the employee benefits division. You will serve as the primary contact for day-to-day client service needs, including administration, billing, and claims.

Responsibilities include renewing proposals, coordinating enrollment materials, submitting group applications, and acting as a liaison to other internal teams to ensure seamless client service and adherence to agency standards.

Qualifications

• 1–2 years of Employee Group Benefit experience preferred.
• 2–3 years customer service experience.
• Associates or Bachelor's Degree preferred.
• Strong interpersonal and communication skills (written and verbal).
• Strong attention to detail.
• Organization skills.
• Able to manage multiple priorities simultaneously.

Responsibilities

• Promptly identify and resolve client issues (administrative, billing, claims).
• Maintain client account information in the agency management system.
• Consult with Client Executive or Account Executive regularly.
• Review and prepare renewal proposals for clients.
• Coordinate renewal confirmation materials and enrollment packets.
• Oversee submission of group applications to carriers and assist with implementation.
• Act as liaison to other service departments within the benefits division.
• Monitor voicemail, inboxes, outlook, and activities per service standards.
• Attend department and team meetings and training sessions.
• Facilitate plan document creation or amendments using internal/external resources.
• Document renewal decisions, plans and final rates in the system.

Skills

Interpersonal skills

Communication skills

Detail orientation

Organization

Problem solving

Multitasking

Education

Associates degree

Bachelor's degree

Job description

Kapnick Insurance is seeking an Account Manager to work with small businesses in the employee benefits division. You will serve as the primary contact for day-to-day client service needs, including administration, billing, and claims.

Responsibilities include renewing proposals, coordinating enrollment materials, submitting group applications, and acting as a liaison to other internal teams to ensure seamless client service and adherence to agency standards.