Employee Benefits Account Manager: Client Renewal & Service

Kapnick-Insurance-Group; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

11 paid holidays including your bday

Profit sharing (after a year)

Bonus potential

Job summary

Kapnick Insurance is seeking an Account Manager to service small business clients in our employee benefits division. You will be the primary contact for day-to-day service needs, including administrative, billing, and claims support, while coordinating with senior staff on renewals and new enrollments.

The ideal candidate has 1–2 years in employee group benefits and 2–3 years in customer service, with excellent communication, attention to detail, and strong organizational skills.

Qualifications

• 1–2 years of Employee Group Benefit experience preferred.
• 2–3 years customer service experience.
• Associates or Bachelor's Degree preferred.

Responsibilities

• Promptly identify and resolve client issues (administrative, billing, claims) in a timely manner.
• Maintain client account information in the agency management system per procedures.
• Consult with Client Executive or Account Executive regularly.
• Review and prepare renewal proposals for clients.
• Coordinate renewal materials and enrollment packets for clients.
• Oversee submission of group applications to carriers and assist with implementation of policies.
• Act as liaison to other service departments within the benefits division.
• Monitor and manage emails and activities per service standards.
• Attend department and team meetings and training sessions as required.
• Facilitate plan document creation or amendments using resources.
• Document renewal decisions, plans and final rates in the system.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Problem solving

Multitasking

Education

Associates or Bachelor's Degree

Job description

Kapnick Insurance is seeking an Account Manager to service small business clients in our employee benefits division. You will be the primary contact for day-to-day service needs, including administrative, billing, and claims support, while coordinating with senior staff on renewals and new enrollments.

The ideal candidate has 1–2 years in employee group benefits and 2–3 years in customer service, with excellent communication, attention to detail, and strong organizational skills.