Employee Benefits Account Manager (Hybrid)

Epic-Insurance-Brokers-; Suwanee (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Parental Leave

Job summary

EPIC Insurance Brokers & Consultants is seeking an Account Manager to serve as the main day-to-day contact for employee benefits clients in a hybrid Duluth, GA setting. You will support enrollment, compliance, billing, and overall benefits administration while collaborating with Client Executives and carriers.

The role emphasizes client relationships, accurate data management in the CRM, and timely response to enrollment and claims issues.

Qualifications

• High school diploma required; some college coursework preferred.
• Minimum of 2 years of employee benefits account management experience with a brokerage, consulting firm, insurance carrier, TPA, or related organization.
• Licenses & Certifications: Georgia or Indiana Life & Health License, or ability to obtain within 60 days of hire.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients and build trusted relationships.
• Coordinate and support benefit enrollment and open enrollment activities.
• Prepare COBRA paperwork for new group implementations and renewals.
• Maintain accurate client and benefits data in the agency CRM system.
• Assist with compliance reporting and government regulation updates.

Skills

Client relations

Account management

Benefits programs

CRM systems

MS Office

Communication

Education

High school diploma

Life & Health license (GA/IN) or ability to obtain in 60 days

Tools

CRM systems

Agency management systems

HR portals

Job description

EPIC Insurance Brokers & Consultants is seeking an Account Manager to serve as the main day-to-day contact for employee benefits clients in a hybrid Duluth, GA setting. You will support enrollment, compliance, billing, and overall benefits administration while collaborating with Client Executives and carriers.

The role emphasizes client relationships, accurate data management in the CRM, and timely response to enrollment and claims issues.