Employee Benefits Account Manager

The Jonus Group; Philadelphia (Philadelphia County); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Hybrid work arrangement

Paid Time Off

Job summary

The Jonus Group is seeking a dedicated Employee Benefits Account Manager to join our Client Experience team. You will serve as the primary contact for clients, managing renewals, open enrollment, and day-to-day benefits administration with a focus on exceptional service.

The ideal candidate has knowledge of employee benefits products, strong relationship management, and a proactive approach to problem-solving.

Qualifications

• Active L&H insurance license required.
• 2-4 years in employee benefits account management or related role.
• Experience with mid-sized employer groups and managing multiple client relationships.
• Strong knowledge of group medical, dental, vision, life, and disability insurance.
• Familiarity with ERISA, ACA, and HIPAA compliance.
• Excellent organizational and time management skills.
• Bachelor's degree in business or healthcare administration preferred.
• Advanced Microsoft Excel skills preferred.

Responsibilities

• Serve as primary day-to-day contact for client HR teams, addressing inquiries and service concerns.
• Coordinate renewals, open enrollment, and benefits administration.
• Analyze renewal options and advise on plan designs with Account Executives.
• Lead open enrollment activities and carrier transitions.
• Ensure compliance with ERISA, ACA, and HIPAA regulations.
• Maintain client records and generate benefit performance reports.
• Collaborate with internal teams to improve processes and client experience.

Skills

L&H license

Organizational skills

Time management

Communication skills

Analytical skills

Problem-solving

Education

Bachelor's degree in business or healthcare administration

Tools

Microsoft Excel

Microsoft Office

Job description

Job Summary

Seeking a dedicated and experienced

Job Description

Account Manager – Employee Benefits

Job Summary

Seeking a dedicated and experienced Employee Benefits Account Manager to join a growing Client Experience team. This role serves as the primary point of contact for clients, overseeing renewals, open enrollment, and day-to-day benefits administration while ensuring exceptional service and client satisfaction.

The ideal candidate will have a strong understanding of employee benefits products, excellent relationship management skills, and a proactive approach to problem-solving. This position plays a key role in client retention by delivering strategic solutions, managing client needs, and collaborating with internal teams and carrier partners.

This opportunity offers a hybrid work arrangement and a collaborative, client-focused environment.

Responsibilities

• Serve as the primary day-to-day contact for client HR teams, addressing benefits inquiries, eligibility questions, and service-related concerns.
• Resolve escalated claims and service issues by coordinating with insurance carriers and third-party administrators (TPAs).
• Track and manage client requests, ensuring timely follow-up, effective communication, and resolution.
• Analyze renewal options and provide recommendations on plan designs, coverage alternatives, and carrier solutions in collaboration with Account Executives.
• Coordinate and lead open enrollment activities, including planning, employee communications, and enrollment support.
• Oversee the implementation of benefit plan changes and new carrier transitions, ensuring accuracy and timely execution.
• Assist clients with employee benefits compliance requirements, including ERISA, ACA, and HIPAA regulations.
• Support compliance-related documentation and reporting, including Summary Plan Descriptions (SPDs), Form 5500 filings, required notices, and ACA reporting.
• Monitor regulatory developments and identify potential compliance concerns, escalating issues to the appropriate internal stakeholders.
• Maintain accurate client records, activities, deadlines, and follow-ups within agency management software and benefits administration platforms.
• Analyze benefits plan performance data and prepare reports to support client reviews and strategic discussions.
• Collaborate with internal teams to improve service processes, operational efficiency, and overall client experience.
• Identify opportunities to enhance client benefit offerings and support account growth and retention initiatives.

Qualifications/Requirements

• Holds an active L&H (Life and Health) insurance license.
• 2-4 years of experience in employee benefits account management, client service, or a related role.
• Experience servicing mid-sized employer groups and managing multiple client relationships.
• Strong knowledge of group medical, dental, vision, life, and disability insurance products.
• Familiarity with multi-carrier benefits programs, renewal processes, and open enrollment administration.
• Working knowledge of employee benefits compliance requirements, including ERISA, ACA, and HIPAA.
• Excellent organizational and time management skills, with the ability to manage multiple accounts, projects, and deadlines.
• Strong written and verbal communication skills with a professional, client-focused approach.
• Proven ability to resolve complex service issues and collaborate effectively with carriers, clients, and internal teams.
• Proficiency in benefits administration platforms, client management systems, and Microsoft Office applications.
• Strong attention to detail, analytical skills, and a proactive approach to problem-solving.
• Bachelor's degree in business, healthcare administration, or a related field preferred.
• Advanced Microsoft Excel skills preferred.

Compensation Package

• Base Salary: $75,000 - $90,000 annually, depending on experience and qualifications.
• Upsell Incentives: Additional earning opportunities through an incentive structure offering 10% in the first year and 5% in the second year.
• Health Benefits: Competitive health insurance and additional employee benefits.
• Disability Coverage: Short-term and long-term disability benefits.
• Paid Time Off: Competitive PTO package.
• Work Arrangement: Hybrid schedule offering a combination of onsite and remote work.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.