Employee Benefits Account Manager

Jonus Group; Philadelphia (Philadelphia County); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Disability Coverage

Paid Time Off

Hybrid work arrangement

Upsell Incentives

Job summary

Jonus Group is seeking an experienced Employee Benefits Account Manager to join its Client Experience team. You will serve as the primary contact for clients, managing renewals, open enrollment, and day-to-day benefits administration.

This hybrid role emphasizes delivering strategic solutions, maintaining compliance (ERISA/ ACA/ HIPAA), and collaborating with carriers and internal teams to drive client satisfaction.

Qualifications

• Holds an active L&H license.
• 2–4 years in employee benefits account management or related role.
• Experience servicing mid-sized employer groups and managing multiple client relationships.
• Strong knowledge of group medical, dental, vision, life, and disability products.
• Familiarity with multi-carrier benefits programs, renewal processes, and open enrollment administration.
• Working knowledge of ERISA, ACA, and HIPAA.
• Excellent organizational and time management skills.
• Strong written and verbal communication, client-focused.
• Proven ability to resolve complex service issues with carriers and clients.

Responsibilities

• Serve as primary day-to-day contact for client HR teams on benefits.
• Resolve escalated claims and service issues with carriers/TPAs.
• Track and manage client requests with timely follow-ups.
• Analyze renewal options and advise on plan designs with Account Executives.
• Coordinate and lead open enrollment activities.
• Oversee benefit plan changes and carrier transitions.
• Assist clients with ERISA, ACA, HIPAA compliance.
• Support SPDs, Form 5500 filings, notices, and ACA reporting.
• Monitor regulatory developments and flag compliance concerns.
• Maintain accurate client records in management software.
• Analyze benefits data and prepare client review reports.
• Collaborate with internal teams to improve service processes.
• Identify opportunities to enhance offerings and growth.

Skills

L&H license

Experience 2-4 years

Multi-client management

Benefits knowledge

Multi-carrier renewal

ERISA/ACA/HIPAA

Organization & time management

Communication skills

Problem-solving

Benefits platforms

Attention to detail

Analytical skills

Bachelor's degree preferred

Education

Bachelor's degree in business, healthcare administration, or related field

Tools

Microsoft Excel (Advanced)

Microsoft Office

Job description

Account Manager - Employee Benefits

Job Summary

Seeking a dedicated and experienced Employee Benefits Account Manager to join a growing Client Experience team. This role serves as the primary point of contact for clients, overseeing renewals, open enrollment, and day-to-day benefits administration while ensuring exceptional service and client satisfaction.

The ideal candidate will have a strong understanding of employee benefits products, excellent relationship management skills, and a proactive approach to problem-solving. This position plays a key role in client retention by delivering strategic solutions, managing client needs, and collaborating with internal teams and carrier partners.

This opportunity offers a hybrid work arrangement and a collaborative, client-focused environment.

Responsibilities

• Serve as the primary day-to-day contact for client HR teams, addressing benefits inquiries, eligibility questions, and service-related concerns.

• Resolve escalated claims and service issues by coordinating with insurance carriers and third-party administrators (TPAs).

• Track and manage client requests, ensuring timely follow-up, effective communication, and resolution.

• Analyze renewal options and provide recommendations on plan designs, coverage alternatives, and carrier solutions in collaboration with Account Executives.

• Coordinate and lead open enrollment activities, including planning, employee communications, and enrollment support.

• Oversee the implementation of benefit plan changes and new carrier transitions, ensuring accuracy and timely execution.

• Assist clients with employee benefits compliance requirements, including ERISA, ACA, and HIPAA regulations.

• Support compliance-related documentation and reporting, including Summary Plan Descriptions (SPDs), Form 5500 filings, required notices, and ACA reporting.

• Monitor regulatory developments and identify potential compliance concerns, escalating issues to the appropriate internal stakeholders.

• Maintain accurate client records, activities, deadlines, and follow-ups within agency management software and benefits administration platforms.

• Analyze benefits plan performance data and prepare reports to support client reviews and strategic discussions.

• Collaborate with internal teams to improve service processes, operational efficiency, and overall client experience.

• Identify opportunities to enhance client benefit offerings and support account growth and retention initiatives.

Qualifications/Requirements

• Holds an active L&H (Life and Health) insurance license.

• 2-4 years of experience in employee benefits account management, client service, or a related role.

• Experience servicing mid-sized employer groups and managing multiple client relationships.

• Strong knowledge of group medical, dental, vision, life, and disability insurance products.

• Familiarity with multi-carrier benefits programs, renewal processes, and open enrollment administration.

• Working knowledge of employee benefits compliance requirements, including ERISA, ACA, and HIPAA.

• Excellent organizational and time management skills, with the ability to manage multiple accounts, projects, and deadlines.

• Strong written and verbal communication skills with a professional, client-focused approach.

• Proven ability to resolve complex service issues and collaborate effectively with carriers, clients, and internal teams.

• Proficiency in benefits administration platforms, client management systems, and Microsoft Office applications.

• Strong attention to detail, analytical skills, and a proactive approach to problem-solving.

• Bachelor's degree in business, healthcare administration, or a related field preferred.

• Advanced Microsoft Excel skills preferred.

Compensation Package

• Base Salary: $75,000 - $90,000 annually, depending on experience and qualifications.

• Upsell Incentives: Additional earning opportunities through an incentive structure offering 10% in the first year and 5% in the second year.

• Health Benefits: Competitive health insurance and additional employee benefits.

• Disability Coverage: Short-term and long-term disability benefits.

• Paid Time Off: Competitive PTO package.

• Work Arrangement: Hybrid schedule offering a combination of onsite and remote work.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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