Employee Assistance Program Counselor

Cleveland Clinic; Medina (OH); On-site; USD 58,000 - 88,000; Full time

Job summary

Cleveland Clinic is seeking an EAP Counselor to join its Caring for Caregivers program. You will assess, coordinate, and provide short-term counseling to healthcare professionals and manage sensitive cases with discretion.

Based at rotating locations between Medina and Mercy Hospitals, you will work evenings 10:30 a.m. – 7:00 p.m. and participate in program promotion and documentation, with opportunities to collaborate with hospital leadership.

Qualifications

• Master's degree in Behavioral Sciences.
• LISW or LPCC required.
• Minimum five (5) years of direct clinical services experience including exposure to chemical dependency and psychiatric diagnoses.
• LICDC and CEAP are preferred qualifications.

Responsibilities

• Provide assessment, coordination, case management and monitoring of mandatory participants.
• Provide short-term counseling and supportive services to voluntary participants.
• Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations.
• Staff all critical cases with senior Caring for Caregivers leadership.
• Complete all documentation in adherence with professional and departmental standards.

Skills

Emotional intelligence

Education

Master's degree in Behavioral Sciences

LISW or LPCC required

Licensed Independent Chemical Dependency Counselor (LICDC)

Certified Employee Assistance Professional (CEAP)

Prior experience in EAP or clinical with professional populations

Knowledge of healthcare professional impairment and rehabilitation

Job description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Caring for Caregivers EAP Counselor serves a key role in Cleveland Clinic’s Employee Assistance Program (EAP). This role includes assessment, case management, short-term counseling, and support for both mandatory and voluntary caregivers—primarily healthcare professionals with concerns such as substance use, mental health, or cognitive issues.

Caregivers in this position must manage sensitive and complex cases with discretion, professionalism, and high emotional intelligence. They will collaborate with hospital leadership, work across all organizational levels, and may contribute to compliance monitoring and program development.

A caregiver in this role will at rotating locations, primarily between Medina and Mercy Hospitals. Two evenings per week is required, 10:30 a.m. – 7:00 p.m. and then either 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m.

Occasional schedule flexing may be required for critical employee situation.

A caregiver who excels in this role will:

• Provide assessment, coordination, case management and monitoring of mandatory participants.
• Provide short-term counseling and supportive services to voluntary participants.
• Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations.
• Staff all critical cases with senior Caring for Caregivers leadership.
• Complete all documentation in adherence with professional and departmental standards.

Minimum qualifications for the ideal future caregiver include:

• Master's degree in one of the Behavioral Sciences.
• Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC) required.
• Minimum five (5) years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses

Preferred qualifications for the ideal future caregiver include:

• Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling preferred.
• Certified Employee Assistance Professional (CEAP) preferred
• Prior experience in employee assistance program (EAP) and/or clinical experience with professional populations
• Knowledge of or experience in healthcare professional impairment and rehabilitation

Physical Requirements:

• A high degree of dexterity to produce materials on a PC.
• Normal or corrected vision and hearing.
• Extensive sitting and frequent walking.
• Occasional lifting or carrying up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $57,510.00

Maximum Annual Salary: $87,697.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).