Empire - Restaurant Manager

Big Night Entertainment Group; Boston (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Big Night Entertainment Group in Boston seeks a Restaurant Manager to oversee daily operations, staff scheduling, guest service and quality standards in high-volume venues.

You will lead front-of-house teams, monitor service quality, resolve issues, and ensure safety and compliance while driving sales and controlling costs. Strong leadership, planning and communication are essential; experience in upscale clubs or venues is preferred.

Qualifications

• Minimum of 2 years' management experience in a full-service food and beverage/high-volume environment.
• TIPS or other alcohol certification required.
• Exemplary customer service and problem-solving skills.
• Strong planning and scheduling abilities.

Responsibilities

• Oversee daily restaurant operations, ensuring guest satisfaction, quality standards and safety.
• Prepare and manage staff schedules based on forecasted volume; adjust as needed.
• Address service, food quality, and guest concerns promptly and professionally.
• Lead front-of-house team training, performance feedback, and development.
• Monitor costs, drive sales opportunities, and enforce policies and procedures.

Skills

Customer service

Leadership

Scheduling

Staff training

Operations management

Problem solving

Communication

Education

High School Diploma

Associate or Bachelor’s degree preferred

Job description

Brief Description

As a Restaurant Manager, a typical day might include the following:

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness


• Preparing service staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volume


• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities


• Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons


• Performing nightly check outs and audits


• Investigating and resolving service/food quality complaints


• Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity


• Enforcing established safety practices and ensures quality standards are maintained


• Accountable for all sales and operating transactions in compliance with the policies and procedures


• Providing a positive, fun working environment for associates


• Other duties as assigned

Supervisory Responsibilities

• Supervising approximately 30-60 front-of-house employees per shift


• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws


• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Requirements

• Minimum of 2 years' management experience in a full service food and beverage, high volume upscale and/or club environment required


• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check


• TIPS or other recognized Alcohol Certification required


• High School Diploma required. Associate or Bachelor’s degree preferred


• Exemplary customer service skills


• Strong problem solving and analytical skills


• Ability to work well with people internally and externally at all levels


• Solid planning, organizing and scheduling abilities


• Strong team building skills with emphasis on development and ability to think outside the box


• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others


• Work hours necessary to maintain facility

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment


• Non-typical office hours will be customary including evenings, weekends, and holidays

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.