Empire - Restaurant Manager

DeKalb Health; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

Big Night Entertainment Group in Boston area seeks a Restaurant Manager to oversee operations during scheduled shifts, support staff, schedule, and uphold standards of quality and cleanliness.

The role requires a minimum of 2 years' management experience in high-volume food and beverage or clubs, plus TIPS certification and a high school diploma. You will drive sales, control costs, and mentor a team while maintaining exceptional guest service.

Qualifications

• Minimum of 2 years' management experience in a full-service food and beverage, high-volume upscale and/or club environment.
• TIPS or other recognized Alcohol Certification required.
• High School Diploma required. Associate or Bachelor’s degree preferred.
• Exemplary customer service skills.
• Strong problem solving and analytical skills.
• Ability to work well with people internally and externally at all levels.
• Solid planning, organizing and scheduling abilities.
• Strong team building skills with emphasis on development and ability to think outside the box.
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others.
• Work hours necessary to maintain facility.

Responsibilities

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Preparing service staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volume
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons
• Performing nightly check outs and audits
• Investigating and resolving service/food quality complaints
• Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity
• Enforcing established safety practices and ensures quality standards are maintained
• Accountable for all sales and operating transactions in compliance with the policies and procedures
• Providing a positive, fun working environment for associates
• Other duties as assigned

Skills

Customer service

Team leadership

Scheduling

Problem solving

Communication

Education

High school diploma

Job description

• Base Pay $60,000.00 - $70,000.00 / Year
• Job Category Front-of-House, Management, Full-Time
• Employee Type Exempt
• Required Degree High school
• Manage Others Yes

Description

As a Restaurant Manager, a typical day might include the following:

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Preparing service staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volume
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons
• Performing nightly check outs and audits
• Investigating and resolving service/food quality complaints
• Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity
• Enforcing established safety practices and ensures quality standards are maintained
• Accountable for all sales and operating transactions in compliance with the policies and procedures
• Providing a positive, fun working environment for associates
• Other duties as assigned

Supervisory Responsibilities

• Supervising approximately 30-60 front-of-house employees per shift
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• Minimum of 2 years' management experience in a full service food and beverage, high volume upscale and/or club environment required
• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
• TIPS or other recognized Alcohol Certification required
• High School Diploma required. Associate or Bachelor’s degree preferred
• Exemplary customer service skills
• Strong problem solving and analytical skills
• Ability to work well with people internally and externally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
• Work hours necessary to maintain facility

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary including evenings, weekends, and holidays

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.