Compassionate Patient Appointment Concierge

Florida Digestive Health Specialists LLP; Sarasota (FL); On-site; USD 38,000 - 44,000; Full time

Job summary

Florida Digestive Health Specialists LLC is seeking a Patient Appointment Scheduler in Lakewood Ranch, FL. The role involves arranging patient visits by coordinating with providers, verifying insurance, and processing referrals to ensure a smooth patient journey.

The ideal candidate is organized, customer-focused, and possesses healthcare scheduling experience with EMR familiarity. This on-site position supports a busy gastroenterology practice across multiple locations.

Qualifications

• High school diploma or equivalent required; medical office cert is a plus.
• Experience in a healthcare setting, preferably in appointment scheduling or customer service.
• Excellent verbal and written communication skills with patients and healthcare professionals.
• Proficient with scheduling software and EMR systems.
• Meticulous attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and schedule appointments based on physician availability and patient preferences.
• Handle inbound calls and inquiries with professionalism and empathy.
• Maintain accurate patient records in the system.
• Verify patient insurance coverage and communicate results to the chart.
• Collaborate with medical and administrative staff to ensure smooth patient flow.
• Process referrals and obtain necessary authorizations for timely follow-up.
• Address patient concerns and escalate complex issues when needed.
• Ensure compliance with privacy and security policies.

Skills

Communication

Empathy

Multitasking

Organization

Education

High School Diploma

Medical Office Certification

Tools

Scheduling Software

EMR Systems

Job description

Florida Digestive Health Specialists LLC is seeking a Patient Appointment Scheduler in Lakewood Ranch, FL. The role involves arranging patient visits by coordinating with providers, verifying insurance, and processing referrals to ensure a smooth patient journey.

The ideal candidate is organized, customer-focused, and possesses healthcare scheduling experience with EMR familiarity. This on-site position supports a busy gastroenterology practice across multiple locations.