Medical Customer Service Representative (Brea, Ca - Onsite)

Meduit; Brea (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

HSA/FSA

Job summary

Meduit in Brea, CA is seeking a Medical Customer Service Representative to guide patients through medical bills and support healthcare partners. This onsite, full-time role requires compassion and clear communication, with a schedule 9:30 am–6:00 pm PT, Monday–Friday.

The position includes a 4-week paid training, inbound/outbound calls about balances, helping patients assess financial options, and adherence to HIPAA and other regulations.

Qualifications

• 1 year of call center experience (in-office or remote).
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).
• High School Diploma/GED required.

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner.
• Taking inbound and making outbound calls to patients regarding outstanding balances.
• Meeting or exceeding established metric goals.
• Following established procedures to resolve patient account balances.
• Identifying consumer payment plans.
• Utilizing call scripts provided.
• Setting up consumer payments over the phone.
• Documenting all conversations electronically on company and/or client systems.
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
• Providing information to Client Services as needed.
• Understanding and complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse) regarding collections policies and procedures.

Skills

Call center experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma/GED

Tools

Outlook

Word

Excel

Job description

Medical Customer Service Representative (Brea, Ca - Onsite)

Job Category : Non Exempt

Requisition Number : EBOBR003166

• Posted : September 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Meduit - Brea, CA 135 S State College Blvd Brea, CA 92821, USA

Description

About Us:

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

About the Role:

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title: Medical Customer Service Representative

Schedule: 9:30 am - 6pm Pacific Time Zone, Monday – Friday

Interviews & Start Date: Interviewing through 10/9/2026 for 10/19/2026 start date

Location: Onsite - 135 South State College Suite 500 Brea, CA 92821

Paid Training: 4weeks

Compensation: $18 - $20 per hour base + performance incentives

Key Responsibilities:

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
• Compassion
• Communication
• Problem-solving
• Teamwork
• Time management and sound decision-making skills

Required Qualifications:

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

PreferredQualifications:

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Experience providing excellent customer service in a variety of situations, including those that escal

Employment eligibility:

Candidates must be legally authorized to work in the United States at the time of hire

The company does not provide employment visa sponsorship for this position

As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• PaidWellnessTimeandHolidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected classand welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#LI-Onsite

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.