Remote Intake Specialist - Customer Support

North End Teleservices, Inc.; Omaha (NE); A distancia; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Fully remote training

Competitive pay

Equipment provided

Paid holidays after 60 days

Medical, dental, and vision insurance

Short-term and long-term disability

$25,000 life insurance paid by company

Promotions from within

Descripción de la vacante

North End Teleservices, LLC is offering a remote work-from-home customer service representative position. Training is fully remote with equipment provided, and must reside outside the Omaha metro.

Responsibilities include answering calls and chats, guiding customers through applications, and maintaining accurate documentation while meeting quality and performance metrics. Benefits include paid holidays after 60 days and comprehensive insurance options.

Formación

• High School diploma or equivalent required.
• Minimum 6 months customer service/administrative/telemarketing experience required.
• Must have reliable internet service to work from home.
• Must be able to speak and read English clearly, professionally, and fluently.
• Must type a minimum of 20 WPM.
• Experience with a personal computer and Windows OS required.
• Must be able to meet KPIs/metrics.
• Must demonstrate excellent interpersonal and leadership skills.

Responsabilidades

• Handle incoming calls, chat, and outbound calls to assist customers with questions, information, and application processing.
• Read pre-scripted responses verbatim to provide general and claims-specific information.
• Follow established policies and SOPs, work within systems, timekeeping, document calls end-to-end, follow ethics and privacy rules.
• Assist callers with filling out applications and submitting them electronically to plan provider for processing.
• Complete basic call logs, documentation, and related call details for each inquiry.

Conocimientos

Customer service

Communication

Multitasking

Typing 20 WPM

Interpersonal skills

Leadership

Educación

High School diploma or equivalent

Herramientas

Windows OS

Excel

Word

Descripción del empleo

North End Teleservices, LLC is offering a remote work-from-home customer service representative position. Training is fully remote with equipment provided, and must reside outside the Omaha metro.

Responsibilities include answering calls and chats, guiding customers through applications, and maintaining accurate documentation while meeting quality and performance metrics. Benefits include paid holidays after 60 days and comprehensive insurance options.