Empathetic Enrollment Coach

Hoffman Institute Foundation; San Rafael (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid vacation

Course access at Hoffman Institute

Job summary

Hoffman Institute Foundation in the San Francisco Bay Area seeks an Enrollment Counselor who will be the first point of contact for prospective students, guiding them through the enrollment process and introducing the foundational principles of the Hoffman Process.

This full-time, in-person role requires a Hoffman Process graduate with excellent listening and customer service skills, ability to communicate clearly, and a compassionate, welcoming demeanor.

Qualifications

• Must be a Hoffman Process graduate.
• Strong passion for personal growth and transformational work.
• Excellent interpersonal and communication skills, with a warm and welcoming demeanor.
• Experience in customer service, counseling, or admissions is preferred.
• Ability to explain complex emotional concepts in an accessible manner.
• Highly organized and detail-oriented; capable of managing multiple student interactions.

Responsibilities

• Serve as a knowledgeable and empathetic guide for prospective students considering the Hoffman Process.
• Provide exceptional customer service through phone, email, and video communication, ensuring students feel supported and understood.
• Educate students on Negative Love Syndrome as the main concept of the work.
• Assist students in completing the pre-Process assignments, answering any questions, and providing clarity where needed.
• Address logistical inquiries, including scheduling, payment, accommodations, and program expectations.
• Maintain accurate and up-to-date records of student interactions and progress within the enrollment system.
• Collaborate with internal teams, including facilitators and administrative staff, to ensure a seamless enrollment experience.
• Uphold the values and mission of the Hoffman Institute, demonstrating empathy, integrity, and a deep commitment to personal development.

Skills

Customer service

Active listening

Communication skills

Empathy

Spanish language

Education

Hoffman Process graduate

Tools

MS 365

Adobe Acrobat

FileMaker Pro

Zoom

MacOS

Job description

Hoffman Institute Foundation in the San Francisco Bay Area seeks an Enrollment Counselor who will be the first point of contact for prospective students, guiding them through the enrollment process and introducing the foundational principles of the Hoffman Process.

This full-time, in-person role requires a Hoffman Process graduate with excellent listening and customer service skills, ability to communicate clearly, and a compassionate, welcoming demeanor.