Enrollment & Family Experience Coordinator

Marin Horizon School; Mill Valley (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Disability insurance

Job summary

Marin Horizon School in Mill Valley seeks an Admissions Associate to be the first voice guiding families through the enrollment cycle from inquiry to re-enrollment for our toddler through 8th grade. We want an organized individual with a proven customer service track record: someone who listens, responds promptly, and makes every family feel welcome and informed.

The role pairs warmth with strong operational skills. This is a 12-month, full-time position with some weekends/evenings.

Qualifications

• Bachelor's degree or equivalent experience.
• Two or more years of demonstrated customer service experience in a client-facing role.
• Exceptional written and verbal communication skills with warm, clear emails.
• Genuine people person who engages with families, children, colleagues, and community.
• Strong database skills across multiple platforms with accuracy.
• Advanced knowledge of Google Workspace (Gmail, Calendar, Docs, Sheets, Forms).
• Excellent organizational skills and ability to manage multiple projects.
• Proven ability to plan and execute events from logistics to follow-up.
• Discretion, confidentiality, and sound judgment.
• Ability to work independently and as part of a team.
• Commitment to Marin Horizon School's mission and equity goals.

Responsibilities

• Serve as the first point of contact for prospective families, answering inquiries with warmth and professionalism.
• Provide clear information about programs and the application process.
• Maintain prompt, consistent, and personal follow-up with families at every stage.
• Schedule and conduct parent/guardian interviews.
• Coordinate scheduling changes, cancellations, and general questions with patience.
• Greet and escort visitors, conduct tours, and assist with group tours.
• Maintain accurate admissions database and manage calendars and contracts.
• Coordinate enrollment records with the business office and other admins.
• Draft, edit, and maintain communication templates and newsletters.
• Plan admissions events and manage the admissions calendar.
• Track inquiries through enrollment and generate regular reports for the Director.

Skills

Customer service

Communication

Google Workspace

Data entry

Organization

Event planning

Interpersonal skills

Team collaboration

Education

Bachelor's degree or equivalent experience

Job description

Marin Horizon School in Mill Valley seeks an Admissions Associate to be the first voice guiding families through the enrollment cycle from inquiry to re-enrollment for our toddler through 8th grade. We want an organized individual with a proven customer service track record: someone who listens, responds promptly, and makes every family feel welcome and informed.

The role pairs warmth with strong operational skills. This is a 12-month, full-time position with some weekends/evenings.