Enrollment Counselor - San Rafael Office

Hoffman Institute Foundation; San Rafael (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid vacation

Course access at Hoffman Institute

Job summary

Hoffman Institute Foundation in the San Francisco Bay Area seeks an Enrollment Counselor who will be the first point of contact for prospective students, guiding them through the enrollment process and introducing the foundational principles of the Hoffman Process.

This full-time, in-person role requires a Hoffman Process graduate with excellent listening and customer service skills, ability to communicate clearly, and a compassionate, welcoming demeanor.

Qualifications

• Must be a Hoffman Process graduate.
• Strong passion for personal growth and transformational work.
• Excellent interpersonal and communication skills, with a warm and welcoming demeanor.
• Experience in customer service, counseling, or admissions is preferred.
• Ability to explain complex emotional concepts in an accessible manner.
• Highly organized and detail-oriented; capable of managing multiple student interactions.

Responsibilities

• Serve as a knowledgeable and empathetic guide for prospective students considering the Hoffman Process.
• Provide exceptional customer service through phone, email, and video communication, ensuring students feel supported and understood.
• Educate students on Negative Love Syndrome as the main concept of the work.
• Assist students in completing the pre-Process assignments, answering any questions, and providing clarity where needed.
• Address logistical inquiries, including scheduling, payment, accommodations, and program expectations.
• Maintain accurate and up-to-date records of student interactions and progress within the enrollment system.
• Collaborate with internal teams, including facilitators and administrative staff, to ensure a seamless enrollment experience.
• Uphold the values and mission of the Hoffman Institute, demonstrating empathy, integrity, and a deep commitment to personal development.

Skills

Customer service

Active listening

Communication skills

Empathy

Spanish language

Education

Hoffman Process graduate

Tools

MS 365

Adobe Acrobat

FileMaker Pro

Zoom

MacOS

Job description

Title: EnrollmentCounselor

Works in: EnrollmentDepartment

Reports to: Enrollment Director

Schedule: Full-time, Monday through Friday 9am-5pm

This is a full-time, in person, exempt position – Must be a local Bay Area resident

General Requirements: Must have excellent customer service skills, including comprehensive listening abilities in order to communicate patiently and compassionately with people. Must be a Hoffman Process graduate. A background in counseling, coaching, or psychology is a plus. Proficiency with English; Spanish would be a plus.

Electronic Communications: Proficiency in MS 365,Adobe Acrobat, FileMaker Pro. Technically knowledgeable with Mac/Apple computer. Experience with Zoom Application including Zoom phones, meetings and scheduler.

Purpose of Job and Intended Results: As an Enrollment Counselor, you will be the first point of contact for prospective students, providing guidance, support, and exceptional customer service. You will help participants navigate the enrollment process, understand the foundational principles of the Hoffman Process, and complete their pre-Process assignments. An Enrollment Counselor also discerns whether students are ready for the Process and/or if the Process is appropriate for their circumstances. The ideal candidate has a warm, welcoming, and compassionate nature and is committed to creating a supportive environment for those embarking on this deeply personal journey.

Job Duties and Responsibilities

• Serve as a knowledgeable and empathetic guide for prospective students considering the Hoffman Process.
• Provide exceptional customer service through phone, email, and video communication, ensuring students feel supported and understood.
• Educate students on Negative Love Syndrome as the main concept of the work.
• Assist students in completing the pre-Process assignments, answering any questions, and providing clarity where needed.
• Address logistical inquiries, including scheduling, payment, accommodations, and program expectations.
• Maintain accurate and up-to-date records of student interactions and progress within the enrollment system.
• Collaborate with internal teams, including facilitators and administrative staff, to ensure a seamless enrollment experience.
• Uphold the values and mission of the Hoffman Institute, demonstrating empathy, integrity, and a deep commitment to personal development

Education & Experience

• Must be a graduate of the Hoffman Process.
• Strong passion for personal growth, self-awareness, and transformational work.
• Excellent interpersonal and communication skills, with a warm and welcoming demeanor.
• Experience in customer service, counseling, or admissions is preferred.
• Ability to explain complex emotional and psychological concepts in an accessible and supportive manner.
• Highly organized, detail-oriented, and capable of managing multiple student interactions.

Compensation and Benefits

Compensation includes salary and benefits, including medical and dental insurance, paid vacation and holidays, and the opportunity to take Hoffman Institute courses for free or at a significantly discounted rate.

Non-Discrimination Policy: The Hoffman Institute Foundation encourages the participation of all, and seeks to appoint to its staff individuals of diverse backgrounds and to do so without discrimination on the basis of gender, religion, race, color, age, sexual orientation, disability, national origin, or any other category protected by law.

Background Check: Hoffman Institute will conduct a background check for all candidates prior to hire.