Debt Recovery Specialist: Customer-Focused & Impactful

Brackenberry Limited; Pennsylvania; On-site; USD 26,000 - 35,000; Full time

Job summary

Brackenberry Limited is seeking a Debt Recovery Officer to provide an effective, customer-focused support service for the Income and Debt Recovery service, ensuring timely processing and high-quality data handling. The role acts as a main point of contact for queries and supports debt resolution in line with policy and legislation.

The successful candidate will be skilled in negotiation, empathetic handling of vulnerable customers, and have strong IT and communication abilities to contribute to

Qualifications

• NVQ Level 2 or equivalent in Business & Administration or Finance, or significant experience gained in a similar or related service environment
• Experience in transactional processing, debt recovery processes, and working independently to schedule and prioritize workloads.
• Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
• Excellent IT skills, including proficiency with standard office applications and processing financial data.
• Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
• Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.

Responsibilities

• Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
• Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
• Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
• Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
• Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
• Adhere to health, safety, equal opportunities, and data protection policies when dealing with internal/external stakeholders and vulnerable customers

Skills

Customer service

Strong IT skills

Verbal and written communication

Negotiation and diplomacy

Data handling

Education

NVQ Level 2 in Business & Administration or Finance

Tools

MS Office

Job description

Brackenberry Limited is seeking a Debt Recovery Officer to provide an effective, customer-focused support service for the Income and Debt Recovery service, ensuring timely processing and high-quality data handling. The role acts as a main point of contact for queries and supports debt resolution in line with policy and legislation.

The successful candidate will be skilled in negotiation, empathetic handling of vulnerable customers, and have strong IT and communication abilities to contribute to