Debt Recovery Officer

Get Staffed Online Recruitment Limited; Georgia; On-site; USD 31,000 - 38,000; Full time

Job summary

Get Staffed Online Recruitment Limited is seeking a Debt Recovery Officer (Case Management Officer - Debt Recovery) for a permanent, full-time role (37 hours) based in Spalding/Boston. The post focuses on billing, collection and recovery of Council Tax and Business Rates on behalf of client Councils.

The role offers a dedicated team environment with opportunities to provide customer support, arrange affordable plans and help customers access guidance and support services.

Qualifications

• Previous customer service experience in debt management or supporting people in similar areas.
• GCSE C/4 or above in English and Mathematics.

Responsibilities

• Communicating with customers via phone, email or written correspondence to provide advice and information on decisions and actions.
• Agreeing payment arrangements balancing recovery with affordable outcomes.
• Providing tailored support for customers experiencing financial difficulty or vulnerability and guiding to appropriate assistance.

Skills

Customer service experience

Debt recovery

Education

GCSE English and Mathematics (C/4 or above)

Job description

Debt Recovery Officer known internally as Case Management Officer - Debt Recovery

Contract Type: Permanent, Full Time; 37 hours

Job Location: Spalding; Boston

Salary Range: £25,947.47 per annum

Closing Date: 17/11/2026

Our client is recruiting to their Revenues and Benefits Service!

If you have previous experience in debt recovery, or have relevant transferrable skills, this could be the role for you.

As a Case Management Officer within our client's Debt Recovery Team, you will play a key role in ensuring the prompt and efficient billing, collection, and recovery of Council Tax and Business Rates on behalf of their client Councils.

You will be part of a dedicated team focused on maximising collection while supporting customers with additional advice, guidance, or income / maximisation support to find sustainable and manageable solutions for customers.

Typical duties include:

• - Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations, and clarification on decisions and actions.
• - Agreeing payment arrangements that balance recovery with affordable and sustainable outcomes
• - Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance, or support services.

What you will need:

• - Previous customer service experience in a debt management environment or supporting people in other similar areas.
• - GCSE C/4 or above in English and Mathematics.

Interviews held: 25th and 26th November

About Our Client

Our client is a Local Authority Trading Company (LATCo) wholly owned by three Councils. They provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services.

Company Culture

Our client is driven by a clear mission: Together, they will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for their customers, communities, and colleagues.

They offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Their teams enjoy regular events and recognition.

What do I get in return:

• Local Government Pension Scheme - With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work.
• Annual Leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. They also provide an option for you to flex when you take your bank holidays.
• Hybrid Working - Coming together and learning from each other is important. Through hybrid working their employees can work from home and office, with a minimum of 2 days working in their offices per week.
• Wellbeing Support, Advice and Guidance - Emotional guidance can be accessed via their Employee Assistance Program though an online portal or over the telephone.
• Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
• Employment Policies - Including gender neutral Family Parental leave policy and time off provisions to support those special and challenging moments in their employees' lives.
• Career Progression - Opportunities for professional growth and development.

They are an equal opportunities employer. They are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and they have also committed to be a Disability Confident employer.

They reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.