Customer Success Manager: Growth, Insights & Equity

Pump.co; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation + equity

Comprehensive medical and dental cover

401(k) plan

Paid time off: 13 PTO days, 9 sick, 11

Company-wide winter break: Dec 24–Jan

Free lunch at the office

Gym access

Annual retreats

Professional development bonuses

Job summary

Pump.co is seeking a customer experience specialist to be the first line of contact for our growing client base. You will work closely with account management, product, and engineering teams to resolve questions, manage product requests, and provide insights to improve the product.

In a fast-paced startup environment, you will handle inquiries via email, phone, and chat, and contribute to maintaining industry-leading customer satisfaction while growing with the company.

Qualifications

• Experience providing customer support via email, Slack, and in-app channels.
• Excellent verbal and written communication skills.
• Experience collaborating with cross-functional teams outside of support.
• Strong background in customer support through email and phone.
• Investigative and critical-thinking abilities.
• Desire for ownership and growth in the role over time.

Responsibilities

• Provide email/phone/chat support to customers.
• Escalate and document issues; coordinate with product, engineering, and account teams.
• Own the feedback loop to help improve the product.
• Learn Pump Platform to maximize customer success.

Skills

Email support

Phone support

Slack

Written comms

Tools

HubSpot

Pylon

Job description

Pump.co is seeking a customer experience specialist to be the first line of contact for our growing client base. You will work closely with account management, product, and engineering teams to resolve questions, manage product requests, and provide insights to improve the product.

In a fast-paced startup environment, you will handle inquiries via email, phone, and chat, and contribute to maintaining industry-leading customer satisfaction while growing with the company.