On-Site Full-Time Client Support & Growth Associate

The Dorne Region; Centennial (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

The Dorne Region in Centennial, CO is seeking a customer support specialist who thrives on helping people get the information they need and ensuring nothing falls through the cracks.

You will respond to client questions, guide them through options, update records after each interaction, and coordinate handoffs to teammates when needed.

This full-time, on-site role emphasizes organization, clear communication, and reliable documentation to keep accounts moving forward and to support team workflows.

Qualifications

• No degree required.
• Organized and communicative.
• Able to document interactions clearly.

Responsibilities

• Respond to client questions, walk people through options, and follow up to confirm next steps are completed.
• Update records after each interaction so the team has accurate, current information to work from.
• Coordinate handoffs when a client needs to connect with another teammate and confirm it happens.
• Manage a queue of follow-ups and keep notes so any teammate can pick up.
• Track outstanding items and flag anything unresolved to keep accounts moving forward.

Skills

Communication skills

Organizational skills

Record-keeping

Follow-up

Tools

CRM software

Job description

The Dorne Region in Centennial, CO is seeking a customer support specialist who thrives on helping people get the information they need and ensuring nothing falls through the cracks.

You will respond to client questions, guide them through options, update records after each interaction, and coordinate handoffs to teammates when needed.

This full-time, on-site role emphasizes organization, clear communication, and reliable documentation to keep accounts moving forward and to support team workflows.