Empathetic Customer Support Specialist

Domino's; Champaign (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Champaign, IL is seeking a Customer Service Representative to be the voice of the brand, handling inquiries by phone, email and chat and building positive relationships with customers. You will resolve issues, provide accurate product and service information, document interactions, and follow up to ensure satisfaction while staying friendly, empathetic and professional.

The role emphasizes clear communication, active listening, problem solving, and the ability to multitask across

Qualifications

• Excellent verbal and written communication skills.
• Active listening and interpersonal skills.
• Calm and patient in challenging situations.
• Problem-solving mindset with customer focus.
• Proficient with computer systems and basic software.
• Experience with CRM software (preferred).

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to customer concerns and identify appropriate solutions.
• Resolve issues while maintaining empathy and accuracy.
• Document customer interactions and maintain records in our system.
• Follow up with customers to confirm satisfaction.
• Escalate complex issues to appropriate departments.
• Meet or exceed performance metrics such as response time and satisfaction scores.
• Collaborate with team members to share best practices.

Skills

Verbal communication

Written communication

Active listening

Customer-focused

Calm under pressure

Problem solving

CRM familiarity

Typing speed

Multitasking

Attention to detail

Job description

Domino's in Champaign, IL is seeking a Customer Service Representative to be the voice of the brand, handling inquiries by phone, email and chat and building positive relationships with customers. You will resolve issues, provide accurate product and service information, document interactions, and follow up to ensure satisfaction while staying friendly, empathetic and professional.

The role emphasizes clear communication, active listening, problem solving, and the ability to multitask across