Store Customer Care Specialist: Empathy, Solutions, Upsell

Domino's

Niles (OH)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Domino's in Niles, Ohio is seeking a dedicated Customer Service Representative to be the voice of the brand, delivering friendly, accurate support to guests. You will handle inquiries, resolve concerns, and create positive experiences that drive loyalty while working with a supportive team committed to excellence.

The role emphasizes strong communication, multitasking in a fast-paced setting, and adherence to policies.

Qualifications

Proven customer service experience (preferred not required).
Excellent verbal and written communication skills.
Strong active listening and empathetic approach to customer interactions.
Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

Respond to customer inquiries via phone and in-person interactions with professionalism and enthusiasm.
Address and resolve customer concerns and complaints.
Provide accurate product and service information to customers while identifying opportunities to enhance their experience.
Process customer orders, payments, and transactions with accuracy and attention to detail.
Greet customers promptly and courteously, ensuring they feel valued and heard.
Identify upselling and cross-selling opportunities while maintaining customer-focused priorities.
Collaborate with team members and other departments to ensure seamless customer service delivery.
Maintain a clean, organized workspace and adhere to all company policies and procedures.
Demonstrate resilience and flexibility in handling multiple customer requests simultaneously.
Contribute to team goals and participate in ongoing training to enhance skill set and product knowledge.