Empathetic Customer Service Rep | Flexible Hours

Domino's Pizza; Centralia (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Paid Training

Incredible Bonus Structure

Offered Health, Dental & Vision Insur.

Voluntary accident coverage/Critical I

Flexible Spending Accounts

401(k)

Job summary

MBR Management, a Domino's Pizza franchise, seeks a friendly Customer Service Representative in Centralia, IL. You will be the voice of our store, handling inquiries via phone, email, and chat, and ensuring customer satisfaction in a fast-paced environment.

The role emphasizes listening, empathy, and problem-solving, with responsibilities including accurate record-keeping, processing orders, and providing product information. Flexible hours and training are provided to support your success.

Qualifications

• Excellent verbal and written communication skills.
• Active listening and empathy to resolve concerns.
• Ability to stay calm in high-pressure environments.
• Proficient with CRM software and ticketing platforms.
• Ability to multitask and manage time in a busy store.
• Maintain accurate customer records and documentation.

Responsibilities

• Respond promptly to inquiries via phone, email, chat, and other channels.
• Listen to customer concerns and provide empathetic solutions.
• Resolve issues professionally and document interactions.
• Process orders and transactions accurately.
• Provide clear information about products and services.
• Follow up to ensure customer satisfaction.

Skills

Excellent verbal and written comm.

Active listening

Empathy

Problem solving

CRM software experience

Time management

Teamwork

Tools

CRM systems

Job description

MBR Management, a Domino's Pizza franchise, seeks a friendly Customer Service Representative in Centralia, IL. You will be the voice of our store, handling inquiries via phone, email, and chat, and ensuring customer satisfaction in a fast-paced environment.

The role emphasizes listening, empathy, and problem-solving, with responsibilities including accurate record-keeping, processing orders, and providing product information. Flexible hours and training are provided to support your success.