Customer Care Specialist - Flexible Hours & Growth

Domino's Franchise; Centralia (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance

Voluntary accident coverage

Flexible Spending Accounts

401(k) contribution options

Job summary

Domino's Franchise is seeking a friendly Customer Service Representative in Centralia, United States, to provide exceptional customer support. The role involves responding to inquiries, resolving complaints, and ensuring customer satisfaction while working in a fast-paced environment.

Candidates should have excellent communication skills, strong problem-solving abilities, and proficiency with customer service software. Benefits include flexible hours, competitive wages, an employee discount, and health insurance after 60 days.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Proven ability to remain calm and patient in difficult situations.
• Problem-solving mindset focused on customer satisfaction.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Listen actively to concerns and provide solutions.
• Resolve issues professionally and empathetically.
• Maintain customer records in our system.
• Process orders and transactions efficiently.
• Provide accurate information about products and services.
• Follow up to ensure customer satisfaction.
• Meet performance metrics and quality standards.
• Collaborate with team members on best practices.

Skills

Verbal and written communication

Active listening

Empathy skills

Problem-solving mindset

Proficiency with customer service software

Multitasking

Organizational skills

Strong work ethic

Team collaboration

Tools

Customer service software

CRM systems

Ticketing platforms

Job description

Domino's Franchise is seeking a friendly Customer Service Representative in Centralia, United States, to provide exceptional customer support. The role involves responding to inquiries, resolving complaints, and ensuring customer satisfaction while working in a fast-paced environment.

Candidates should have excellent communication skills, strong problem-solving abilities, and proficiency with customer service software. Benefits include flexible hours, competitive wages, an employee discount, and health insurance after 60 days.