Customer Service Rep ( 02950)-320 South Elm Street

Domino's; Centralia (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance after 60 days

Voluntary accident coverage

401(k) contribution ability

Job summary

Domino's in Centralia, Illinois, is hiring a Customer Service Representative who thrives in a fast-paced environment. The role focuses on providing support to customers, resolving inquiries with care, and maintaining records.

Key qualifications include excellent communication skills and the ability to handle difficult situations patiently. This position offers flexible hours, competitive wages, and health benefits after 60 days. Join our family-oriented team today!

Qualifications

• High-quality communication skills for interacting with customers.
• Ability to listen actively and show empathy.
• Experience with customer service software is preferred.
• Reliable and punctual work habits are essential.

Responsibilities

• Respond to customer inquiries through various channels.
• Maintain accurate customer records.
• Resolve issues in a professional manner.
• Process customer orders and transactions efficiently.
• Provide feedback to improve customer experience.

Skills

Excellent verbal and written communication skills

Strong active listening and empathy skills

Proven ability to remain calm under pressure

Problem-solving mindset

Proficiency with CRM systems

Ability to multitask

Organizational skills

Strong work ethic

Team collaboration

Job description

Customer Service Rep ( 02950)-320 South Elm Street

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

We are seeking a friendly and empathetic Customer Service Representative to join our team in Centralia, United States. In this role, you will be the voice of our organization, providing exceptional support to our customers and helping resolve their concerns with professionalism and care. You will work in a fast‑paced environment where your ability to listen, understand, and assist customers is valued and appreciated.

Responsibilities

• Respond promptly to customer inquiries received through phone, email, chat, and other communication channels
• Listen actively to customer concerns and provide thoughtful, supportive solutions
• Resolve customer issues and complaints in a professional and empathetic manner
• Maintain accurate and detailed customer records and documentation in our system
• Process customer orders, transactions, and requests efficiently
• Provide clear and accurate information about products and services
• Follow up with customers to ensure their satisfaction and concerns have been fully addressed
• Meet or exceed performance metrics and quality standards
• Collaborate with team members to share best practices and support one another
• Escalate complex or sensitive issues to appropriate management when necessary
• Identify opportunities to improve customer experience and provide feedback to supervisors

Qualifications

• Excellent verbal and written communication skills
• Strong active listening and empathy skills
• Proven ability to remain calm and patient when handling difficult customer situations
• Problem‑solving mindset with a focus on customer satisfaction
• Proficiency with customer service software, CRM systems, and ticketing platforms
• Ability to multitask and manage time effectively in a busy environment
• Organizational skills with attention to detail
• Reliable and punctual with a strong work ethic
• Ability to work collaboratively within a team environment

Benefits

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Paid Training
• Incredible Bonus Structure
• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)