Customer Service Rep ( 02950)-320 South Elm Street

Domino's Pizza; Centralia (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Paid Training

Incredible Bonus Structure

Offered Health, Dental & Vision Insur.

Voluntary accident coverage/Critical I

Flexible Spending Accounts

401(k)

Job summary

MBR Management, a Domino's Pizza franchise, seeks a friendly Customer Service Representative in Centralia, IL. You will be the voice of our store, handling inquiries via phone, email, and chat, and ensuring customer satisfaction in a fast-paced environment.

The role emphasizes listening, empathy, and problem-solving, with responsibilities including accurate record-keeping, processing orders, and providing product information. Flexible hours and training are provided to support your success.

Qualifications

• Excellent verbal and written communication skills.
• Active listening and empathy to resolve concerns.
• Ability to stay calm in high-pressure environments.
• Proficient with CRM software and ticketing platforms.
• Ability to multitask and manage time in a busy store.
• Maintain accurate customer records and documentation.

Responsibilities

• Respond promptly to inquiries via phone, email, chat, and other channels.
• Listen to customer concerns and provide empathetic solutions.
• Resolve issues professionally and document interactions.
• Process orders and transactions accurately.
• Provide clear information about products and services.
• Follow up to ensure customer satisfaction.

Skills

Excellent verbal and written comm.

Active listening

Empathy

Problem solving

CRM software experience

Time management

Teamwork

Tools

CRM systems

Job description

Customer Service Rep ( 02950)-320 South Elm Street

• Part-time
• Job Category Org: Store Customer Service Rep

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

We are seeking a friendly and empathetic Customer Service Representative to join our team in Centralia, United States. In this role, you will be the voice of our organization, providing exceptional support to our customers and helping resolve their concerns with professionalism and care. You will work in a fast-paced environment where your ability to listen, understand, and assist customers is valued and appreciated.

• Respond promptly to customer inquiries received through phone, email, chat, and other communication channels
• Listen actively to customer concerns and provide thoughtful, supportive solutions
• Resolve customer issues and complaints in a professional and empathetic manner
• Maintain accurate and detailed customer records and documentation in our system
• Process customer orders, transactions, and requests efficiently
• Provide clear and accurate information about products and services
• Follow up with customers to ensure their satisfaction and concerns have been fully addressed
• Meet or exceed performance metrics and quality standards
• Collaborate with team members to share best practices and support one another
• Escalate complex or sensitive issues to appropriate management when necessary
• Identify opportunities to improve customer experience and provide feedback to supervisors

• Excellent verbal and written communication skills
• Strong active listening and empathy skills
• Proven ability to remain calm and patient when handling difficult customer situations
• Problem-solving mindset with a focus on customer satisfaction
• Proficiency with customer service software, CRM systems, and ticketing platforms
• Ability to multitask and manage time effectively in a busy environment
• Organizational skills with attention to detail
• Reliable and punctual with a strong work ethic
• Ability to work collaboratively within a team environment

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Paid Training
• Incredible Bonus Structure
• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)