Customer Experience Specialist - Flexible Hours

Domino's Franchise; Kansas City (MO); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Offered Health, Dental & Vision保险后60天

Voluntary accident coverage/Critical-n

Descripción de la vacante

MBR Management, a locally owned Domino's franchise, is hiring a Customer Service Representative at our St. Peters location. You will greet customers, handle inquiries, process payments, and support daily store operations with a customer-first mindset.

We value empathy, clear communication, and teamwork. Prior POS and CRM experience is a plus; multilingual skills and upselling ability are preferred. Flexible hours, training, and advancement opportunities are available.

Formación

• Excellent verbal and written communication skills.
• Active listening and empathy to resolve issues.
• Able to stay calm and professional in difficult situations.
• Basic computer literacy and familiarity with POS systems.
• Availability to work flexible hours, including weekends and holidays.
• Ability to stand for extended periods and lift up to 25 pounds.
• CRM experience preferred.
• Multilingual abilities preferred.
• Previous sales or upselling experience preferred.

Responsabilidades

• Greet customers warmly and assist them with inquiries, purchases, and service requests.
• Listen actively to customer concerns and provide thoughtful, timely solutions.
• Process transactions accurately using point-of-sale (POS) systems and handle cash/card payments.
• Address customer complaints with patience and professionalism, working toward satisfactory resolutions.
• Maintain product knowledge and provide recommendations that meet customer needs.
• Keep the customer service area organized, clean, and well-stocked.
• Follow company policies and procedures while maintaining a customer-first mindset.
• Collaborate with team members to ensure smooth operations and consistent service quality.
• Document customer interactions and feedback for continuous improvement.
• Support additional store operations as needed during peak hours or special events.

Conocimientos

Customer service

Communication

Active listening

Empathy

Problem solving

POS systems

CRM experience

Multilingual

Sales/Upselling

Herramientas

POS systems

CRM software

Descripción del empleo

MBR Management, a locally owned Domino's franchise, is hiring a Customer Service Representative at our St. Peters location. You will greet customers, handle inquiries, process payments, and support daily store operations with a customer-first mindset.

We value empathy, clear communication, and teamwork. Prior POS and CRM experience is a plus; multilingual skills and upselling ability are preferred. Flexible hours, training, and advancement opportunities are available.