Customer Service Pro: Flexible Hours, Growth & Bonuses

Domino's Franchise; Manteno (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance (60+

Voluntary accident coverage/Critical-

Flexible Spending Accounts

401(k)

Job summary

MBR Management, a Domino's franchise, is hiring a Customer Service Representative in Manteno, IL. You will be the main contact for customers, handling calls, emails, and chats with professionalism while resolving inquiries and processing orders.

Responsibilities include maintaining product knowledge, collaborating with other departments, and updating customer files. The role offers flexible shifts, paid training, and opportunities for advancement within a supportive team.

Qualifications

• Excellent verbal and written communication is required.
• Ability to multi-task in a fast-paced environment.
• High school diploma or equivalent required.
• Patient and empathetic demeanor with a genuine desire to help others.

Responsibilities

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner.
• Address customer inquiries, concerns, and complaints with empathy and patience.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and elevate priority issues when necessary.
• Provide suggestions for improving customer service processes and procedures.
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously.

Skills

Communication skills

Problem-solving

Customer service software

Multi-tasking

Customer service experience

Education

High school diploma

Job description

MBR Management, a Domino's franchise, is hiring a Customer Service Representative in Manteno, IL. You will be the main contact for customers, handling calls, emails, and chats with professionalism while resolving inquiries and processing orders.

Responsibilities include maintaining product knowledge, collaborating with other departments, and updating customer files. The role offers flexible shifts, paid training, and opportunities for advancement within a supportive team.