Empathetic CSR — Veterinary Hospital

Richmond SPCA; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Richmond SPCA’s Susan M. Markel Veterinary Hospital seeks a Customer Service Representative to greet clients, schedule appointments, collect payments, and support our clinic team.

You will engage with clients and their pets, manage front-desk tasks, and help ensure a welcoming experience in a fast-paced, low-cost veterinary setting. Join a mission-driven non-profit focused on animal welfare and no-kill initiatives.

Qualifications

• Alignment with Richmond SPCA mission and no-kill goals.
• Excellent customer service and communication with public, volunteers, and staff.
• Ability to multi-task and adapt to changing demands.

Responsibilities

• Welcome clients to the hospital and handle payment transactions.
• Schedule appointments via phone, email, or in person.
• Enter data into patient charts while maintaining confidentiality.
• Perform general cleaning and restocking of the workspace and lobby.
• Attend trainings and meetings as required.
• Perform other related duties as assigned.

Skills

Customer service

Multi-tasking

Computer skills

DaySmart Vet

Communication

Reliability

Tools

DaySmart Vet

Job description

Richmond SPCA’s Susan M. Markel Veterinary Hospital seeks a Customer Service Representative to greet clients, schedule appointments, collect payments, and support our clinic team.

You will engage with clients and their pets, manage front-desk tasks, and help ensure a welcoming experience in a fast-paced, low-cost veterinary setting. Join a mission-driven non-profit focused on animal welfare and no-kill initiatives.