Client Services Representative (Part-Time)

Richmond SPCA; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Richmond SPCA’s Susan M. Markel Veterinary Hospital seeks a Customer Service Representative to greet clients, schedule appointments, collect payments, and support our clinic team.

You will engage with clients and their pets, manage front-desk tasks, and help ensure a welcoming experience in a fast-paced, low-cost veterinary setting. Join a mission-driven non-profit focused on animal welfare and no-kill initiatives.

Qualifications

• Alignment with Richmond SPCA mission and no-kill goals.
• Excellent customer service and communication with public, volunteers, and staff.
• Ability to multi-task and adapt to changing demands.

Responsibilities

• Welcome clients to the hospital and handle payment transactions.
• Schedule appointments via phone, email, or in person.
• Enter data into patient charts while maintaining confidentiality.
• Perform general cleaning and restocking of the workspace and lobby.
• Attend trainings and meetings as required.
• Perform other related duties as assigned.

Skills

Customer service

Multi-tasking

Computer skills

DaySmart Vet

Communication

Reliability

Tools

DaySmart Vet

Job description

Description

Reports to Hospital Manager

The Richmond SPCA is a non-profit organization located in the heart of Richmond, Virginia. As a leader in the field of animal welfare, we are cultivating a community committed to saving, protecting and enriching animal lives with a mission to provide education and resources to achieve and sustain a no-kill community. Annually, we rescue, rehabilitate and find homes for about 4,000 homeless animals while also providing our region with vital safety net programs designed to keep thousands of pets in loving homes and out of shelters. Our values of collaboration, creativity, honesty, inclusion and respect guide not only what we do – but how we do it.

The Richmond SPCA’s Susan M. Markel Veterinary Hospital is a full-service, low-cost hospital with a mission to provide quality, accessible care to our community. On our hospital team, client service representatives foster meaningful relationships with community members and pets in need. CSRs communicate directly with clients to gather records, schedule appointments, welcome pets and their people to our hospital, and handle payment for our low-cost services. CSRs are the face of our hospital, and hugely impact the experience our clients have while seeking and utilizing our services.

Essential Functions

• Welcome clients to our hospital, assist clients with appointment flow, and handle money and complete payment transactions
• Communicate with hospital clients via phone, email, and in person to schedule appointments and provide education and counseling to clients, as appropriate
• Enter data into patient charts and maintain client confidentiality
• General cleaning, restocking, and upkeep of workspace and hospital lobby including sweeping, dusting, mopping, emptying trash, and restocking supplies
• Participate in all required trainings and meetings
• Other related duties as assigned

Qualifications, Skills and Expectations

• Alignment with the Richmond SPCA’s mission to achieve and sustain a no-kill community including promoting pet adoption and spaying/neutering
• Effective, professional, and empathetic customer service skills and communication (written and verbal) with the public, volunteers, and all Richmond SPCA employees
• Attitude that contributes to a welcoming, accessible, compassionate, and respectful atmosphere
• Ability to multi-task, follow directions (written and verbal), adapt, and accommodate changing demands productively
• Computer skills and ability to learn new computer systems; knowledge of DaySmart Vet a plus
• Ability to work in a high volume, fast-paced environment
• Strong work ethic, reliability, punctuality
• Commitment to the wellbeing of clients and pet patients
• Comfort handling/learning to handle both dogs and cats and placing animals in cages/carriers
• Ability to provide productive feedback to managementincorrect line