Empathetic CSR for Home Healthcare & Insurance

Rotech Healthcare; Harahan (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

401(k) and matching

Employee discounts

Career growth opportunities

On-site team environment

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. This role requires excellent communication, organization, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• Experience in home healthcare, medical billing, or insurance verification is preferred.
• Ability to work in a fast-paced, patient-centered environment.
• Detail-oriented and compassionate.
• Strong communication skills in English.

Responsibilities

• Process patient intake and verify insurance coverage.
• Coordinate setup for respiratory products and equipment.
• Communicate with patients, caregivers, and referral sources.
• Assist with office operations and record keeping.
• Cover on-call rotations and occasional home deliveries.
• Maintain confidential records per standards.

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. This role requires excellent communication, organization, and the ability to multitask in a fast-paced healthcare setting.